Reservation Supervisor
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Skills
About the role
Job Description
Reservation Department
Qualifications
- Minimum 2–3 years of experience in Hotel Reservations, preferably within a 4- or 5-star international hotel.
- Previous supervisory or team-leading experience is preferred.
- Strong knowledge of hotel reservation procedures, room types, rates, packages, and inventory management.
- Proficiency in Opera PMS.
- Experience with OTAs, GDS, and online booking channels is an advantage.
- Excellent communication and interpersonal skills.
- Ability to handle guest requests, complaints, amendments, cancellations, and complex reservations professionally.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Good knowledge of Microsoft Office, especially Excel.
- Strong attention to detail and accuracy.
- Flexible to work according to operational requirements, including weekends and public holidays when required.