Reservations Agent - The London EDITION

RESERVATIONS AGENT

The London EDITION

EDITION Hotels are stunning microcosms of the world’s top cities featuring the best in service, food, beverage and entertainment. Located in gateway cities throughout North America and the Middle East, Europe and Asia, these are hotels where you’ll find the guests rubbing elbows with locals because there’s no better place to be in the moment. Hotels that feel different because they make you feel something. Hotels that don’t act like hotels.

As part of the Marriott International family, EDITION offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

Responsible for processing reservation requests, modifications and cancellations received via phone, email or other channels. Identifies guest needs, recommends appropriate room types and rates, explains reservation policies, and delivers exceptional service while maximizing revenue opportunities.

What you'll do

• Process reservation requests, changes and cancellations accurately.
• Verify room availability, rates and occupancy before confirming bookings.
• Identify guest needs and recommend suitable room types and packages.
• Explain guarantee, cancellation and qualifying rate policies to guests.
• Document special guest requests and reservation details accurately.
• Answer questions regarding hotel facilities, services and local attractions.
• Apply upselling and sales techniques to maximize property revenue.
• Resolve guest concerns and follow escalation procedures when required.

What you'll bring

• High school diploma or G.E.D. equivalent.
• Strong customer service, communication and telephone etiquette skills.
• Computer literacy and accurate data entry skills.
• English language proficiency and strong listening skills.
• Ability to work collaboratively within a team environment.
• Sales orientation with the ability to identify revenue opportunities.
• No prior related work experience required.
• Eligibility to work in the UK - Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

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