Residences Maintenance Supervisor

Required Qualifications & Certifications

• Minimum age of 21 and valid driver's license due to operation of Resort-owned vehicles; must meet the Resort's vehicle insurance requirements.
• High school diploma or equivalent; technical trade education or certification preferred.
• Previous residential, condominium, hospitality, or property maintenance experience; supervisory or team leadership experience preferred.
• Working knowledge of HVAC, electrical, plumbing, mechanical systems, appliances, carpentry, and finish repairs, with demonstrated proficiency in at least three maintenance trade categories.
• Ability to diagnose issues and complete repairs independently within applicable licensing requirements.
• Knowledge of OSHA safety standards, Hazard Communication, and proper use of tools and equipment.
• Strong organizational, communication, time management, and problem-solving skills; ability to operate work-order systems and maintain accurate documentation.

Essential Duties & Responsibilities

Rental Property Maintenance & Repairs

• Perform and coordinate maintenance and repairs in participating condominiums, townhomes, and single-family homes, including plumbing, electrical, HVAC, appliance, fixture, and general building issues within the scope of training and licensing requirements.
• Perform minor carpentry, drywall, painting, caulking, and cosmetic repairs; troubleshoot televisions, thermostats, and other guest-use systems.
• Identify concerns requiring specialized contractors and ensure completed repairs meet quality, safety, and appearance standards.

Work-Order Management & Rental Readiness

• Review, prioritize, assign, and complete work orders based on safety, urgency, guest impact, and rental occupancy.
• Coordinate maintenance around guest arrivals, departures, owner stays, and rental inventory; respond promptly to concerns in occupied properties.
• Document issues, repairs, materials, labor hours, and completion status; conduct quality checks before closing work orders.
• Follow up on outstanding requests and backordered materials, and keep the Rental Property Manager and Assistant Rental Property Manager informed on pending work and property readiness.

Preventive Maintenance & Property Inspections

• Assist in developing and maintaining a preventive maintenance schedule, including seasonal HVAC service within licensing requirements.
• Participate in the Rental Program's biannual inspections; inspect fixtures, electrical components, appliances, water heaters, HVAC systems, doors, and windows.
• Identify water intrusion, leaks, wear, and damage early, and recommend preventive repairs that extend equipment life and protect owner assets.
• Maintain accurate records of completed preventive maintenance and outstanding deficiencies.

Maintenance Scheduling & Employee Supervision

• Plan daily maintenance activities and assign and monitor the work of maintenance associates.
• Monitor productivity, work quality, attendance, and adherence to procedures; provide hands-on training and technical guidance.
• Ensure adequate coverage based on occupancy and scheduled projects; report performance concerns, safety violations, and resource limitations to the Rental Property Manager.
• Promote a professional, respectful, and team-oriented work environment.

Vendor & Contractor Coordination

• Coordinate approved vendors and contractors, assist in obtaining estimates, and arrange access to rental properties.
• Monitor contracted projects, verify completed work meets Resort standards, and communicate delays, additional needs, or unexpected costs.
• Maintain vendor service records and ensure contractors follow Resort policies, access procedures, and safety requirements.

Owner Relations & Guest Service

• Interact professionally with owners, guests, and associates, responding to concerns with urgency and attention to detail.
• Respect owner property, belongings, and privacy; minimize disruption and leave work areas clean and presentable.
• Communicate findings to Rental Management for owner follow-up and protect the reputation of the Rental Program.

Materials, Inventory & Cost Control

• Monitor supplies, parts, tools, and equipment; coordinate purchasing through approved Resort procedures.
• Track materials and labor by property to support accurate owner billing and reserve account allocations.
• Recommend cost-effective repair or replacement solutions and obtain management authorization before proceeding with repairs or purchases requiring approval.
• Keep storage areas organized and secured, and report damaged, missing, or malfunctioning equipment.

Emergency Maintenance & After-Hours Response

• Respond to emergencies such as water leaks, plumbing failures, HVAC outages, and electrical concerns, taking immediate action to protect guests, associates, and owner assets.
• Coordinate emergency services or contractors, notify Rental Management promptly, and document incidents and follow-up repairs.
• Participate in after-hours emergency coverage as assigned.

Safety, Compliance & Vehicle Care

• Follow Resort safety policies, OSHA requirements, and building codes; use proper PPE and promptly address unsafe conditions.
• Report workplace accidents, injuries, property damage, and safety concerns immediately.
• Operate tools, ladders, equipment, and vehicles safely; complete vehicle inspections and ensure scheduled vehicle service is performed.

Administrative Responsibilities & Department Communication

• Maintain daily maintenance records, work-order documentation, and property-specific expense records.
• Provide regular updates to Rental Management and coordinate with Housekeeping, Front Office, Reservations, Engineering, Security, and other departments.
• Identify recurring issues, recommend long-term solutions, and assist with maintenance schedules and property improvement plans.
• Participate in departmental meetings and training, and perform additional duties as assigned by Rental Management.

Employment Standards & Performance Expectations

The Residences Maintenance Supervisor is expected to:

• Demonstrate ownership, accountability, and a high standard of workmanship, professionalism, and attention to detail.
• Work independently, prioritize by operational needs, rental schedules, and guest impact, and communicate delays proactively.
• Lead through professionalism, reliability, and consistent work habits, and maintain strong working relationships with other Resort departments.
• Exercise sound judgment on when management approval is required, and maintain composure during emergencies and high-occupancy periods.
• Protect owner property and Resort assets, seek ongoing improvements, and follow all Horseshoe Bay Resort policies and procedures.

Physical & Mental Requirements

The physical demands described below are representative of those required to perform the essential functions of this position.

• Regularly lift and/or move up to 10 pounds, frequently up to 50 pounds, and occasionally up to 100 pounds with appropriate assistance or equipment.