Resident Service Coordinator

POSITION TITLE: Resident Service Coordinator

DEPARTMENT: Operations

FLSA STATUS: Non-Exempt

SALARY GRADE: 8

REPORTS TO: Senior Director of Administration

GENERAL DESCRIPTION OF DUTIES

Responsible for providing service coordination to the tenants of Coventry Place to enhance their quality of life. Work directly with property mangers, and management level staff to ensure that the tenants’ needs are being met.

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Serve as the “Resident Service Coordinator” for the tenants of Coventry Place. Provide quality service coordination to each tenant to ensure their day to day needs are being met to enhance their quality of life.
• Provide resources, problem solve and promote independence.
• Assess resident needs and provide information, referrals, and assistance accessing healthcare, transportation, food, financial assistance, mental health, benefits, and other resources.
• Maintain an up-to-date directory of community resources and services.
• Advocate for residents by helping address concerns, resolve conflicts, and navigate available services and resources.
• Intake each tenant into CRT’S Steps to Success. Update records and information in a timely manner.
• Demonstrate attention to detail to ensure accurate information related to care (e.g. documentation of tenant and family conversations) to management or the Director or Designee with appropriate amount of follow through to ensure outstanding tasks or corrective actions are completed.
• Work directly with Property Manager to enhance tenants services.
• Assist tenants with completing applications required by local, state, and federal agencies to receive appropriate services (e.g. Medicaid application paperwork, SNAP benefits etc.)
• Work closely with the Property Manager to assist with eviction prevention.
• Work collaboratively with Property Management on resident concerns, safety, housing stability, and community needs while maintaining clear role boundaries.
• Maintain accurate and confidential resident records, service documentation, and required reports.
• Participate in resident orientations, property activities, outreach, newsletters, surveys, and other community engagement efforts.
• Will be considered the Resident Services Coordinator per DPH requirements.

ADDITIONAL JOB FUNCTIONS

• Initiate and participate in special community-wide collaborative efforts and CRT-based events (e.g. health fairs, visits to local leaders and employee-focused events).
• Provide proper support for managers and coordinators during their absences or when requested.
• Support and coordinate agency-wide initiatives.
• Demonstrate excellent attendance to model the standard for the team. Accepts alternative work schedule to meet the programs’ needs.
• React appropriately to fire and emergency preparedness drills and events according to procedures.
• Utilize personal protective equipment to protect self and co-workers from injury.

• Perform all other duties as assigned.

Qualifications

MINIMUM TRAINING AND EXPERIENCE

Education: Bachelors required in social work or in a related human service field. Master’s degree preferred in Human Service-related field (e.g. Social Work). A combination of college and years of experience will be accepted in lieu of a college degree on an individual basis.

Minimum Years of Experience: Two (2) years of experience in a social service delivery system dealing with issues and coordinating services related to persons primarily age fifty-five (55) or older. Individuals without a bachelor’s degree or an associate degree may be hired if they have four (4) years of experience in a social service delivery system.

Active Certification in good Standing: CHOICES Certified preferred or will obtain CHOICES certification within one year of employment.

Demonstrate skills: Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems.

Ability to work with diverse, multicultural population. Strong ability to communicate in written and oral form.

Knowledge: Comprehensive understanding and/or experience working with the senior population with cognitive impairments (e.g. dementia). Experience supporting seniors with mental health and substance use challenges preferred. Demonstrated knowledge of the State of Connecticut and federal programs supporting seniors (e.g. Medicare, Medicaid, CT HomeCare Program for Elders). Functional understanding of the Probate Court system preferred. CHOICES (CT Health insurance assistance, Outreach, Information and referral Counseling and Eligibility Screening)

Bilingual: Preferred

Driving Required: Yes Agency Vehicle No Employee’s Own Vehicle: Yes

With proof of auto liability insurance

Active Driver License in good standing required upon hire and throughout employment