Residential Services Coordinator - Xenia Village

Position Summary
The Resident Services Coordinator will work one-on-one with residents; develop and implement creative programs; establish and oversee partnerships that support residents in successfully maintaining housing; access education and employment services; and resource activities and services that will contribute to a positive sense of community at a supportive housing facility for formerly homeless and very low-income single adults. This position will foster a trauma informed care environment through collaboration with property and programming staff, external partners, and the residents.
Duties/Responsibilities (Essential Functions)

Provide excellent internal and external customer service, engendering an atmosphere of teamwork, trust, respect, and collaboration.
Contribute to the development of a safe, sustainable community by fostering collaborative partnerships among program clients/residents and staff.
Increase participants’ access to and engagement in mental health and substance abuse treatment services through an interdisciplinary team approach. This includes working closely with Property Management staff, members of the on-site and off-site care teams, and external partners to increase participants’ housing retention, income stability, health and wellness, and social connectedness.
Maintain strong communication and cooperation with social services and property management staff. Participate within an interdisciplinary team focused on creating a positive living environment at a supportive housing facility.
Establish on-going communication with residents, individually and collectively, to determine areas of need. Work collaboratively with property management, program services departments, community partners, and social service providers to address short- and long-term needs of program participants/property residents.
Establish consistent practices for supporting residents in identifying, discussing, and resolving issues related to the individual and community environments. Areas may involve, but are not limited to, cooperative living, self-care practices, financial management, medical and mental health needs, and employment. Facilitate the Housing Retention Program at Fusion, which includes weekly subcommittee meetings, conducting client interventions, and follow-up tracking.
Effectively assess and diffuse crisis situations that may occur on-site by using de-escalation techniques, calling proper authorities in the event of an emergency, and thoroughly communicating and documenting incidents and outcomes as appropriate.
Ensure completion of required paperwork and program database entries, including HMIS, EHR, CMT, Safety Zone, and all accounting forms in a timely manner. This includes documenting delivered services and/or resident contacts in accordance with grant requirements and CCH documentation systems by the established deadlines.
Maintain timely and accurate records of resident activities that impact housing stability (including lease and program violation), as well as the history of interventions and responses to those activities provided by the resident’s care team.
Develop and implement creative on-site educational opportunities, social services, and community building events based on residents’ needs and interests.
Coordinate services with case managers/staff from all CCH departments and external partners involved in the program (including Residential Services, Housing Assistance, VA), internal and external health care providers, community agencies, and other partners (to include donor relations and volunteer coordination) to optimize service delivery to individual residents.
Identify and establish partnerships with Property Management and other CCH departments and community-based groups to bring educational, financial, health, and recreational and other services to residents of the property. Maintain regular communication and cross-training efforts between all partners to enhance awareness, understanding, and respect for the different roles and duties each partner plays in achieving the overall shared goal.
Attending and participating fully in expected meetings identified by the management or team, including but not limited to department meetings, team meetings, grant meetings, committee commitments, Housing Retention Committee responsibilities, Blended Management, etc. as well as being prepared for such meetings in advance. Serve as liaison between all entities while maintaining focus on the shared vision for clients/residents maintaining their housing, maintaining CCH resources, and developing a safe, sustainable community.
Remain current on knowledge of best practices in substance abuse treatment, mental health treatment, and supportive housing by effectively utilizing clinical supervision, continuing education opportunities, and attending conferences and symposia related to these subject areas. Develop understanding of stakeholder’s perspectives and implement effective strategies to maintain collaboration given the various roles and responsibilities of stakeholders.
Communicate frequently with the Supportive Services team and other senior management staff to ensure information flows constantly and in both directions.
Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
Performs other duties as assigned.


Education, Licensure and Certifications

Bachelor’s degree in Social Work or related field required.
Must have and maintain in good standing, a Colorado driver’s license within 30 days of hire.

Experience

Minimum of two years’ experience providing educational and/or social services to adults with severe and persistent mental illness or co-occurring disorders.
Experience in mental health, substance use, permanent supportive housing, and crisis intervention strongly preferred.

Job Competencies

Demonstrated competency in working with people from diverse backgrounds and ability levels.
Ability to communicate and cooperate effectively with property management staff, MACT team staff, and representatives from other agencies.
Sound critical thinking and decision-making skills.
Consistently superb customer service skills; excellent interpersonal/assertive communications skills demonstrating a high degree of emotional intelligence.
Knowledge of homeless issues and demonstrated sensitivity to and a desire to work with underserved populations.
Knowledge of mental health disorders, substance use, and crisis intervention.


Physical Demands and Working Conditions The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job with or reasonable accommodation and without posing a direct threat to safety or health of self or others. In compliance with the Americans with Disabilities Act, CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company.
Physical Demands




Percentage of work time spent on activity →


0% - 24%


25% to 49%


50% to 74%


75% to 100%




SEEING: Must be able to read computer screens and printed documents.











X




HEARING: Must be able to hear well enough to communicate with employees and others.











X




STANDING/WALKING





X










CLIMBING/STOOPING/KNEELING


X













LIFTING/PULLING/PUSHING


X













Working Conditions Works primarily in a climate-controlled office environment with frequent interpersonal interactions. Schedule is Mon - Fri, 8 hour shifts during typical office hours.