Restaurant Supervisor

The Restaurant Supervisor supports the daily operations of the all-day dining restaurant, ensuring exceptional service, smooth team coordination, and a refined guest experience that reflects the standards of a luxury hotel. This role involves leading the service team, maintaining high levels of guest satisfaction, and assisting with administrative and operational responsibilities.

---

Key Responsibilities:

• Supervise the day-to-day operations of the all-day dining restaurant, ensuring a seamless guest experience from breakfast to dinner service.

• Lead and motivate service staff to uphold luxury service standards and ensure consistent quality.

• Oversee table setups, cleanliness, mise en place, and compliance with brand standards.

• Ensure all guest interactions are handled professionally, courteously, and promptly.

• Monitor service quality and guest feedback; proactively resolve complaints or issues.

• Support the Restaurant Manager with scheduling, shift planning, and team briefings.

• Train, mentor, and onboard new team members to maintain high performance and brand standards.

• Collaborate with culinary and bar teams to ensure smooth food and beverage service.

• Monitor inventory levels, assist with ordering, and reduce waste or breakage.

• Enforce compliance with hygiene, health, and safety regulations.

• Assist in maintaining accurate records of revenue, tips, incidents, and service performance.

The Restaurant Supervisor supports the daily operations of the all-day dining restaurant, ensuring exceptional service, smooth team coordination, and a refined guest experience that reflects the standards of a luxury hotel. This role involves leading the service team, maintaining high levels of guest satisfaction, and assisting with administrative and operational responsibilities.

---

Key Responsibilities:

• Supervise the day-to-day operations of the all-day dining restaurant, ensuring a seamless guest experience from breakfast to dinner service.

• Lead and motivate service staff to uphold luxury service standards and ensure consistent quality.

• Oversee table setups, cleanliness, mise en place, and compliance with brand standards.

• Ensure all guest interactions are handled professionally, courteously, and promptly.

• Monitor service quality and guest feedback; proactively resolve complaints or issues.

• Support the Restaurant Manager with scheduling, shift planning, and team briefings.

• Train, mentor, and onboard new team members to maintain high performance and brand standards.

• Collaborate with culinary and bar teams to ensure smooth food and beverage service.

• Monitor inventory levels, assist with ordering, and reduce waste or breakage.

• Enforce compliance with hygiene, health, and safety regulations.

• Assist in maintaining accurate records of revenue, tips, incidents, and service performance.

Requirements:

• Minimum 2–3 years of experience in a similar supervisory role within a luxury hotel or fine dining environment.

• Strong knowledge of food and beverage service, menu knowledge, and service sequences.

• Exceptional interpersonal and leadership skills.

• Ability to manage a multicultural team and work under pressure.

• High attention to detail and guest-centric mindset.

• Excellent communication skills in English (additional languages a plus).

• Proficient in POS systems and restaurant operations software.

Requirements:

• Minimum 2–3 years of experience in a similar supervisory role within a luxury hotel or fine dining environment.

• Strong knowledge of food and beverage service, menu knowledge, and service sequences.

• Exceptional interpersonal and leadership skills.

• Ability to manage a multicultural team and work under pressure.

• High attention to detail and guest-centric mindset.

• Excellent communication skills in English (additional languages a plus).

• Proficient in POS systems and restaurant operations software.