Retail Associate

Our Mission: Providing people with the skills and resources to become self-sufficient through the power of work.

Our Vision: Elevate people through the power of work and continue to be a leader in environmental sustainability.

Our Values: SERVE: Stewardship | Engagement | Respect | Visibility | Elevation

Job Title: Retail Associate

Department: Retail Operations

Reports To: General Manager

Classification: Non-Exempt

EEO-1 Category: Laborers and Helpers

Safety Sensitive: No

Authorized Driver: No

Supervises: N/A

Job Summary

Our Retail Associates are the face of our mission to our customers and the community. As such, we expect our Retail Associates to work with integrity and a positive attitude at all times.

Retail Associates are responsible for handling a variety of donated goods, collecting donations at the donor’s door, processing, pricing, stocking, merchandising, performing cash register transactions, and providing recovery on the sales floor. They are required to be customer/donor-focused, operate with minimum supervision, and understand business demands.

Essential Job Duties

The Retail Associate will be trained to perform any of the following duties and may be assigned to any store function at any given time.

• Provide excellent customer service to all stakeholders
• Performs all register transactions accurately
• Maintain cash register stock level according to standards
• Follow general housekeeping standards
• Demonstrate competency in pulling, pricing, rotating, sizing, and hanging clothing
• Understand and achieve quotas to meet sales goals
• Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
• Merchandise sales floor when needed
• Recovering to maintain sales floor product levels and to keep the store cleaned and organized
• Perform janitorial and housekeeping duties as assigned
• Ensure product is properly merchandised (Sized and categorized)
• Follow sales floor procedures, ensure high-quality output, and take action to correct quality problems
• Check, accept, unload, and process donations from the customer using GRATIS at the door
• Accurately maintain daily donation records
• Unload and load trailers and straight trucks according to standards
• Perform opening and closing donation door procedures
• Unload, inspect, sort, and process donated goods following the current LLGI SOP
• Grade by using quality specifications, sort into appropriate bins, price according to SOP, and assign to the staging area
• Transport stock to and from workstations
• Effectively manage time to ensure that work is completed efficiently and in accordance with production standards
• Assume responsibility and accountability for the completion of job duties to meet production goals
• Contribute to team success by involving others in work processes, decisions, and actions
• Assist processors in swapping full equipment with empty ones to expedite operations
• Help price furniture and keep it going from the door directly to the sales floor
• Assist in cutting cardboard and filling the cardboard gaylords
• Demonstrates professionalism, integrity, and ethical behavior
• Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters
• Follow LLGI safety guidelines
• Understands and follows LLGI policies and procedures.