Retail Shop Supervisor
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Skills
customer serviceorder processing
About the role
Description
Wynwood Walls Retail Shop seeks an experienced, motivated Retail Shop Supervisor to oversee daily operations, supervise staff, and deliver excellent customer service.
The shop features Wynwood Walls-branded merchandise and exclusive artist collaborations, offering unique apparel, accessories, books, and lifestyle products.
We Offer:
- Competitive pay
- Dining discounts
- Medical, dental, vision, and life insurance after 90 days
- Paid time off benefits
- On-demand payroll feature
Compensation:
$18.00 an hour + 2% Sales Commission
Key Responsibilities:
- Supervise daily store operations and provide direction and support to team members.
- Assist the General Manager with scheduling, staff training, and performance oversight.
- Ensure employees follow store procedures and maintain high customer service standards.
- Oversee inventory counts, stock levels, supplier coordination, and replenishment requests.
- Review sales trends and prepare reports and purchasing recommendations for the General Manager's approval.
- Monitor office and cleaning supplies and coordinate restocking.
- Oversee customer service inquiries and ensure timely email responses.
- Supervise e-commerce fulfillment, including order processing, packing, shipping, and pickups.
- Ensure backstock, inventory, and fulfillment areas remain organized and properly maintained.
- Identify maintenance needs and report issues to the General Manager.
- Communicate staffing, sales, inventory, and operational updates to management.
- Support sales objectives, enforce store standards, and ensure efficient daily operations.
- Lead by example, promote teamwork, and help maintain a professional, welcoming retail environment.
Requirements
- Previous experience in events, hospitality, or customer service preferred
- Strong communication and interpersonal skills
- Ability to work flexible hours, including evenings and weekends
- Detail-oriented with strong organizational skills
- Ability to multitask in a fast-paced environment
- Comfortable with light physical work (lifting, moving furniture, standing for extended periods)
- Positive, proactive, and team-oriented attitude