Retail Supervisor (R&A)
Saint Andrews, United Kingdom2d ago
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Skills
About the role
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
Role Overview
Plays a critical role in the store and/or venue assisting the Management Team with creating the ultimate game day and shopping experience for our fans by leading the front-line selling effort. The Retail Supervisor will drive results through effective communication and team building.
This position could be full or part-time depending on the specific needs of the property and will work a rotating, schedule including days, nights, and rotating weekends.
How you will make an impact:
- Responsible for the day-today running of the store.
- To achieve or exceed store financial targets, delivering on retail sales and profit.
- Leading customer engagement by serving and training store team to ensure delivering world-class service.
- Any other reasonable duties and responsibilities which your manager or assistant manager asks you to perform
- Drive sales results by executing the sales/operations plans
- Support back of house operations; maintain stockroom organization
- Utilise business metrics in decision making, including but not limited to; revenue targets, per cap and UPT
- Communicate expectations for assignments and projects to employees under your supervision
- Provide training and assistance to new employees as required
- Provide feedback to associates based on observed job performance, fan comments and knowledge of the work environment
The job duties list is not exclusive nor exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope/level of the role.
What you bring to the team:
- Proven experience of supervisor level or senior retail assistant or above within a high-street retailer.
- High Fashion background with merchandising experience
- Experience of delivering customer focused KPI’s
- Understanding of profit & loss
- A team player
- Highly committed
- Good communication skills<