Risk & Compliance Specialist

Job Summary: The Risk & Compliance Specialist plays a critical role in protecting company assets and mitigating organizational risk across claims administration, regulatory compliance, crisis management, contract review, and operations support. This position serves as a key resource for Investment Management (IM), Property Services (PS), and Corporate functions, coordinating with brokers, consultants, internal stakeholders, JV partners, lenders, and outside counsel.
Essential Duties and Responsibilities:

Contract Review & Administration:

Review purchasing, marketing, and software contracts
Evaluate cable/bulk agreements and security contracts
Review miscellaneous contracts and fee client requests
Draft lease addenda; assist with lease issue resolution
Monitor client compliance with property management agreement obligations

Claims & Disputes Management:

Evaluate and submit liability claims
Coordinate with adjusters and attorneys on claims
Manage claims through resolution
Review/evaluate information from sites; develop action plans
Consult on preventing issues from escalating
Assist with communications to residents, attorneys, and other parties
Coordinate with outside counsel as necessary
Recommend resolutions, denials, or settlements; draft releases
Review FHA reasonable accommodation/modification requests
Consult on landlord-tenant issues

Crisis Management & Response:

Work with stakeholders to stabilize crisis situations
Communicate media plans to site/regional staff
Prepare media releases and responses (collaborate with Marketing)
Monitor media coverage during incidents
Prepare resident notices as needed
Respond to social media and resident communications
Assist site teams with law enforcement interactions
Support response to major incidents (weather events, cyber breaches, on-site emergencies)

Policy & Procedures:

Draft policies for new/changed laws, clarifications, or defensive purposes
Review and revise policies as needs arise

Regulatory Compliance:

Handle regulatory matters independently or with outside counsel
Manage Fair Housing complaints and related insurance filings
Coordinate regulatory compliance matters
Support broker licensing compliance across states

Ancillary Programs:

Review secondary applicant screening decisions
Consult on applicant screening processes and risk
Support renters insurance and damage waiver programs
Manage complex renters insurance claims; approve third-party releases


Required Qualifications/Skills:
Education & Experience:

Bachelor's degree in Business, Finance, Risk Management, Insurance, or related field required
3-5 years of experience in claims or risk management, or corporate legal/compliance
Experience in real estate or property management industry strongly preferred
Paralegal certification or legal background a plus

Knowledge, Skills & Abilities:

Excellent written and verbal communication skills
Strong understanding of claims management
Excellent contract review and negotiation skills
Working knowledge of Fair Housing Act, landlord-tenant law, and real estate regulations
Experience with crisis management and incident response protocols
Strong analytical skills
Exceptional organizational skills with meticulous attention to detail
Advanced proficiency in Microsoft Office Suite, particularly Excel
Ability to collaborate effectively with diverse stakeholders (internal teams, clients, brokers, attorneys, lenders, JV partners)
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Sound judgment and discretion when handling sensitive or confidential matters

Working Conditions:

Professional office environment
Standard business hours with flexibility for claims events, crisis situations, or other priority circumstances
On-call availability may be required for emergency response


Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 15 pounds occasionally

Equal Opportunity Employer:
Fogelman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The company reserves the right to modify duties and requirements as business needs evolve.