RN Call Center Ambulatory Triage Mon-Fri, 8:30a-5p

The Clinical Nurse reflects the mission, vision, and values of Indiana University Health, adheres to the organization's Code of Ethics and Corporate Compliance, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The registered professional clinical nurse (RN) is accountable and responsible for the provision and coordination of competent, evidence-based care along the care continuum, which includes assessment, diagnosis, outcome identification, planning, implementation, and evaluation. This position performs duties associated with phone triage, symptom management, care coordination and may include direct in- clinic patient care and quality improvement activities. The incumbent assures completeness of ordered procedure and treatments, educates/instructs patients concerning procedures, treatments, and needs, and ensures medical orders are carried out accurately and in a timely manner. Telephone nursing care involves the establishment of a nurse-patient relationship and is facilitated by the nursing process.

• Requires Basic Life Support certification through the AHA. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• Requires an Associates of Nursing (ASN); Bachelors of Nursing (BSN) preferred.
• Requires that the RN has graduated from a nationally accredited nursing program.
• Requires an active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Two years experience in an ambulatory setting preferred.
• Knowledge of procedures for performing the functions appropriate to the specific clinical area and familiarity with designated pieces of equipment and supplies.
• Requires ability to coordinate a number of functions for a group of patients in an effective timely manner.
• Requires awareness and understanding of legal implications of patient care activities and performance as a Registered Nurse.
• Requires ability to assess patients without face-to-face interaction.

• Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
• IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
• A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
• With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
• At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
• Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.