Sales Advisor

Accountabilities

Customer Engagement: Respond promptly and professionally to customer enquiries received through email, phone calls, and messaging platforms, ensuring a positive and responsive customer experience.
Personalized Travel Advisory: Understand customers' travel preferences, budgets, requirements, and expectations to recommend suitable itineraries, destinations, and travel experiences.
Sales Conversion: Convert prospective customer enquiries into confirmed bookings by presenting relevant options, addressing objections, explaining pricing, and guiding customers through the decision-making process.
Customer Relationship Management: Build and maintain strong customer relationships through active listening, personalized communication, empathy, and timely assistance.
Lead Management and Follow-ups: Track active enquiries, maintain accurate customer records, and schedule proactive follow-ups to nurture leads and close sales, including opportunities with sales cycles lasting several weeks or months.
Written Communication: Prepare clear, concise, and professional emails outlining travel recommendations, itinerary options, pricing information, and booking requirements.
Booking Coordination: Verify travel dates, reservations, itinerary details, and customer information to minimize errors and ensure a smooth booking experience.
Sales Pipeline Management: Monitor enquiry progress, identify conversion opportunities, maintain visibility into pending decisions, and prioritize follow-up actions effectively.
Customer Support: Address questions, concerns, and objections with patience and professionalism throughout the customer journey.
Sales Ownership: Manage enquiries independently from initial contact through booking completion, ensuring timely responses, consistent follow-through, and accountability for sales outcomes.
Customer Experience Improvement: Identify opportunities to improve communication, streamline enquiry management, increase conversion rates, and strengthen customer satisfaction.
Remote Work Discipline: Organize daily activities, adhere to agreed working hours, and maintain consistent productivity while managing multiple customer conversations remotely.
Requirements
Professional Experience: Open to candidates with no prior professional experience, as the role requires 0+ years of experience. Candidates with sales, customer service, travel advisory, or client-facing experience may also be well suited.
English Proficiency: Excellent written and spoken English, with the ability to communicate clearly, professionally, and confidently with international customers.
Written Communication: Strong email-writing skills, including the ability to structure information logically, explain travel options, communicate pricing, and provide clear booking instructions.
Customer Relationship Management: Ability to establish trust, maintain positive customer relationships, and deliver personalized service throughout the sales process.
Sales and Negotiation: A customer-oriented sales mindset, with the ability to understand customer needs, recommend appropriate solutions, address objections, and convert enquiries into bookings.
Active Listening and Empathy: Ability to understand customer preferences, recognize the context and intent of conversations, and respond thoughtfully to individual requirements.
Attention to Detail: Strong accuracy when managing travel dates, itineraries, reservations, pricing information, and customer records.
Communication Skills: Excellent interpersonal skills and the ability to explain information in a straightforward, concise, and persuasive manner.
Customer Adaptability: Ability to engage effectively with international customers, including mature, well-travelled, and highly educated individuals with specific expectations and preferences.
Organization and Follow-through: Strong time management and prioritization skills, with the ability to handle multiple enquiries, maintain accurate records, and manage longer sales cycles.
Independence and Accountability: Ability to work autonomously in a remote environment, take ownership of customer enquiries, and deliver consistent results without constant supervision.
Initiative and Problem-solving: A proactive approach to anticipating customer needs, resolving concerns, and identifying ways to improve sales performance and customer satisfaction.
Reliability and Commitment: Strong work ethic, adherence to agreed working hours, and a genuine interest in developing a long-term career in sales and customer advisory.
Preferred: Interest in travel, tourism, itinerary planning, or personalized travel experiences.
Benefits
Competitive salary: Advertised annual salary range of INR 6 lakh to INR 7.2 lakh (₹6–7.2 LPA).
Remote work flexibility: Work from home in India, with the convenience of a remote working arrangement.
Career progression: Opportunities for professional growth and advancement based on performance.
Performance-based salary growth: Potential to increase compensation in line with individual performance and career development.
Training and development: Guidance, training, and ongoing support from senior management.
Sales experience: Opportunity to develop customer advisory, relationship management, negotiation, and sales conversion skills.
International customer exposure: Experience engaging with customers from diverse backgrounds and understanding varied travel preferences.
Independent ownership: Opportunity to manage the complete customer journey and directly contribute to booking conversions and revenue growth.