Sales Advisor (Key Holder)
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
Skills
About the role
Position: Sales Advisor /Key Holder) 40 hours per week
Location: Samsonite Store, Unit 11, Designer Outlet Ashford, Kimberley Way, Ashford, Kent, TN24 0SD
Availability: As soon as possible,
Job Purpose
As a Key Holder at Samsonite, you play an important role in creating a positive and collaborative team environment. You lead by example through your professionalism, adaptability, and commitment to excellence. By consistently demonstrating a proactive attitude and a willingness to support others, you inspire your team to deliver outstanding customer experiences. Your ability to take initiative and maintain a calm, solution-oriented approach under pressure sets the tone for a productive and respectful workplace.
You actively seek and value feedback, using it as a tool for personal and team growth. Your openness to learning and evolving with the business reflects Samsonite’s spirit of innovation and resilience. As a trusted team player, you contribute to a culture of mutual respect, accountability, and shared success.
The Key Holder position includes but is not limited to the following major accountabilities:
Customer Service
Identify customer travel needs and recommend Samsonite products that best suit their lifestyle.
Provide accurate information about product features, warranties, and after-sales services.
Apply the Smiles Selling Standards and follow Samsonite’s customer engagement process.
Build customer loyalty and encourage repeat purchases through personalized service.
Deliver inspiring service that reflects Samsonite’s commitment to excellence.
Store Performance & Analysis
- Has awareness of every communication and instruction sent to the store.
- Is aware of store budget and targets and has a good understanding of KPI’s.
- Reports any information that can contribute to the success of the store.
Stock Management
Assists in managing stock
Ensures correct pricing of products displayed on the shop floor.
Minimize losses to achieve the company shrinkage target below 0.5%.
Assists in inputting and planning all stock movement and coordinates with the central retail team.
Human Resources Management
Assists in training, coaching, motivating, developing and retaining staff.
Assists in developing team spirit.