Sales And Service Advisor(Outsource)
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Key details
- Location
- United Arab Emirates
- Work style
- Onsite
- Level
- Mid level
- Function
- Sales & Solutions
- Focus area
- other
- Posted
- 3w ago
Skills
business developmentcustomer servicekyc
About the role
Role : Sales and Service Advisor
Location : Dubai
Role Purpose:
- To source & facilitate home finance applications for the entire onboarding journey of the customer
- To ensure that individual targets are met month on month
- To identify business development opportunities to increase sales
- Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.
- To be able to service customer requests through out the journey of securing home finance and provide required support for the customers
- Responsible to close customer complaints and ensure the customer is satisfied with the service provided
- Ensure TAT is adhered to where possible exceed customer expectations
- To ensure the daily submissions are complete in both documentation and credit requirements
- Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements
- To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.
- To ensure all correct and accurate information has been communicated to the customers. There should not be any instances of mis-sell, or incorrect information given to clients.
Key Accountabilities of the role
- To ensure monthly disbursement targets are met.
- To ensure complete and correct applicants are submitted for a smooth and successful process.
- To ensure new avenues are opened such as to source new business and meet monthly targets
- Ensure Customer queries are resolved within agreed TAT
- Positive Customer feedback
Specialist Skills / Technical Knowledge Required for this role:
Sales & Customer Service Experience
Real Estate Market Knowledge and working experience
Home Finance Banking experience preferred
Good Problem-solving skills
Excellent Communication skills
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