Sales Manager - Hyatt Place Kuala Lumpur Bukit Jalil

Administration

§ Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

§ Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

§ Establishes an efficient trace File to ensure that all business booked is properly tracked.

§ Assists in consolidating and preparing Sales report.

Customer Service

§ Assists with Host duties as requested and required due to operational needs

§ Entertains and conducts hotel inspections to clients whenever required.

§ Establishes and maintains strong relationship with the established clientele.

§ Liaises and works closely with the Guest Services Department ensuring guest's requests and expectations are being met.

§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

§ Maintains positive guest and colleague interactions with good working relationships.

§ Handles all business and leisure groups and provides excellent services to meeting planner and meeting guests.

Marketing

§ Assists to conduct extensive competitor research and maintains excellent Product Knowledge of the Hotel.

§ Be aware of community, business, political and social factors that may affect the hotel’s financial performance.

Operational

§ Ensures that the relevant information of all allocated Accounts is being updated regularly in the record or electronic database system.

§ Responds to all telephone calls or inquiries, ensures information/ messages are accurately received and relayed.

§ Actively follows up sales leads.

§ Prepares quotes and updates online web sites with on time information.

§ Prepares, compiles and distributes the weekly/ monthly reports in a timely manner.

§ Ensures the activities/events log book is being accurately maintained.

§ Compilation of Market Surveys and Competitor Researches report.

§ Distribution of relevant hotel information to clients when required.

§ Conducts regular sales calls per schedule prepared by the Director of Sales.

§ Maintains good relationship with the established clientele and provides all necessary assistance when required.

§ Prepares and ensures all Events Orders are distributed to concerned department on a timely manner.

§ Ensures to achieve or exceed the monthly and yearly target of room sales assigned by SDOS.

§ Ensures services provided are always carried out according to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Operation Manual.

§ Maintains a detailed knowledge of hotel facilities, features and services.

Personnel

§ Supports the implementation of The Hyatt Care Purpose, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

§ Assists SDOS to plan and implement effective training programmes to other related employees.

Other Duties

§ Attends and contributes to all training sessions and meetings as required.

§ Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt Hotel Group.

§ Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations, especially travel agencies, local business groups and airlines.

§ Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel'