Sales Operation Manager, Strategic Pricing
Framingham, MA, United StatesYesterday
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Skills
About the role
Role Summary
The Sales Operations Manager, Strategic Pricing & Deal Operations leads pricing strategy, sourcing execution, and commercial governance for complex technology opportunities within Staples Technology Solutions (STS). This role owns pricing and sourcing outcomes for strategic technology solutions, including RFP/RFQ opportunities, customer-specific inventory programs, and technology products, services, and print solutions.
In addition to driving day-to-day execution, this leader will modernize and optimize the pricing and sourcing function by implementing best practices, standardized processes, automation, and performance metrics. The role partners closely with Sales, Category Management, Procurement, Finance, Contracts, OEMs, and Distributors to deliver competitive, profitable, and executable customer solutions.
Duties & Responsibilities
Pricing & Commercial Strategy
- Develop pricing strategies for complex, multi-vendor technology opportunities, balancing competitiveness, profitability, and operational feasibility.
- Provide margin guidance, deal structuring recommendations, and commercial support to Sales leadership.
- Establish pricing governance, approval thresholds, and escalation processes.
- Lead pricing strategy for print hardware, software, managed services, and multi-year service agreements.
- Partner with sales teams to create repeatable pricing approaches for strategic technology solutions.
Sourcing & Supplier Management
- Lead sourcing strategy for strategic accounts, RFPs, and RFQs by securing optimal cost, availability, and lead times.
- Manage customer-specific inventory and stocking programs while balancing customer commitments, inventory risk, and profitability.
- Collaborate with manufacturers and distributors to secure special pricing, rebates, funding, and program support.
- Identify and mitigate sourcing risks, including supply constraints, end-of-life products, and allocation challenges.
Process Improvement & Operational Excellence
- Assess current pricing and sourcing operations and develop a roadmap for continuous improvement.
- Redesign workflows across intake, sourcing, pricing, approvals,