Sales Operations Coordinator - UK
Key details
- Location
- Milton Keynes, United Kingdom
- Work style
- Onsite
- Job type
- Full-time
- Function
- Sales & Solutions
- Focus area
- other
- Posted
- 2w ago
Skills
crmdata qualityerpinvoicingorder management
About the role
Your mission
Please note: From mid-2027, Sungrow UK’s office will permanently relocate from Milton Keynes to Birmingham.
Hello and welcome to Sungrow UK!
We're looking for a Sales Operations Specialist to join our team and help support our business growth. If you're ready for a new challenge, we'd love to meet you.
Why this role matters
You keep both goods and cash moving. Products need to reach customers correctly and on time, and invoices need to go out accurately and be paid when they're due.You'll be the link between Sales, Logistics, Finance and Credit Control, and a trusted contact for our customers. If you like getting into the details, understanding why processes work the way they do and solving problems before they grow, this role is for you.
What you'll do
1. Manage orders from start to finish
- Handle customer orders throughout the process, from execution to delivery at the agreed destination.
- Prepare the shipment documents and coordinate with the teams involved.
- Spot missing information or possible blockers early and resolve them.
- Issue accurate invoices at the right time, in line with contract and project milestones.
- Track payment due dates, follow up with customers and keep a clear view of what's outstanding.
- Work with Credit Control to escalate overdue payments when needed.
- Use ERP/CRM data to keep an accurate, up-to-date view of orders, deliveries, invoices and receivables.
- Track and report on key figures such as delivery status, open orders, overdue amounts and upcoming payment milestones.
- Analyse trends and recurring issues to identify risks, bottlenecks and areas to improve.
- Share clear, fact-based updates so Sales, Finance and management can make informed decisions.
- Help improve data quality and make reporting more efficient.
- Be the go-to operational contact for local Sales teams and customers.
- Explain what each process requires and why it matters.
- Help new colleagues learn order fulfillment best practices.
- Spot when something doesn't follow the standard process and use data to assess the operational and financial impact.
- Handle special cases through the right approval and escalation channels.
- Follow open actions through to the end, and raise concerns early rather than late.
- Review contract terms on delivery, payment and credit conditions.
- Share practical input with contract review teams and help Sales identify risks before a contract is signed.
Your profile
To succeed in this role, you are:
- Precise: dates, amounts and commitments matter to you, and you make sure they're right.
- Proactive: you don't wait for instructions. You know what comes next and you make it happen.
- Data-driven: you're comfortable with numbers and evidence. You can clearly explain what's been delivered, what's still open, when payment is due, how much is outstanding and where the exposure is.
- Analytical: you look beyond the figures to understand what's driving them, and you turn the findings into practical actions.
- Alert to risk: you notice when something is off and raise it at the right time.
- A clear communicator: you can turn complex processes and data into simple, practical explanations.
- Curious: you keep learning as the business changes.
- Transparent: you share facts openly, say what you don't yet know and flag issues early.
Why us?
At Sungrow, a global leader in solar inverters and energy storage solutions, you'll be part of the energy transition and help bring clean energy to customers across the UK. Our UK business is growing, so you'll have real responsibility, see the impact of your work and have a clear path to develop your career. You'll work in a collaborative, supportive and international environment, alongside colleagues in Sales, Logistics, Finance and our global teams. Our business and processes keep evolving, so you'll keep learning and build expertise in order fulfillment, data, contracts and risk management as you go.
How well do you match this job?
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