Salesforce Administrator

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Salesforce Administrator based in the United States.

We are seeking an experienced Salesforce Administrator to maintain, optimize, and enhance a Salesforce environment supporting a mission-driven organization. In this role, you will design scalable solutions, automate complex workflows, and improve the overall user experience. You will collaborate with internal teams, external partners, and vendors to build integrations and strengthen system functionality. You will also take ownership of data quality, security, documentation, and platform governance. Through training and user support, you will help teams across North America maximize the value of Salesforce. This fully remote opportunity offers flexible working arrangements, professional development, and the chance to use technology to support meaningful organizational impact.

Accountabilities

• Design, configure, and maintain Salesforce functionality, including complex Flows, dynamic layouts, custom objects, actions, applications, and executive dashboards.

• Gather and translate business and user requirements into sustainable technical solutions that deliver an intuitive, high-quality user experience.

• Manage and audit Salesforce security architecture, including user roles, profiles, permission sets, sharing rules, and Organization-Wide Defaults.

• Support integrations with third-party applications and external systems, including Sage Intacct, Make.com, FormAssembly, and Apsona.

• Collaborate with external partners and vendors to design, implement, and troubleshoot cross-platform functionality.

• Develop and execute test plans, manage sandbox environments, and maintain effective change management practices to ensure reliable system updates.

• Lead training sessions, webinars, and interactive workshops for staff across North America to improve Salesforce adoption and technical proficiency.

• Drive data quality initiatives by developing data hygiene processes, implementing supporting tools, and training users in data management best practices.

• Create and maintain comprehensive documentation covering Salesforce configurations, workflows, integrations, and operational procedures.

• Monitor Salesforce releases, evaluate new features, and recommend enhancements aligned with evolving business needs and industry best practices.

• Provide ongoing technical support, troubleshoot system issues, and manage competing priorities while contributing to broader IT initiatives.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Required Salesforce Administrator certification and significant hands-on experience administering Salesforce environments.

• Advanced knowledge of Salesforce products, including complex Flow automation, configuration, customization, and platform maintenance.

• Demonstrated experience working with nonprofit organizations and an understanding of their operational needs.

• Experience supporting third-party integrations and connected business applications.

• Strong understanding of Salesforce security architecture, access management, data quality, testing, and change management.

• Ability to gather requirements, analyze business needs, and translate them into scalable, practical technical solutions.

• Excellent analytical, troubleshooting, and problem-solving skills, with strong attention to detail and a commitment to continuous improvement.

• Strong written and verbal communication skills, including the ability to explain technical concepts in accessible language and deliver training to diverse audiences.

• Excellent interpersonal and listening skills, with a collaborative approach to working with internal stakeholders, external vendors, and cross-functional teams.

• Strong organizational skills