[Seasonal] HR & Reception Assistant

Description

[Seasonal] HR & Reception Assistant

National Western | Denver, CO

About National Western

We are National Western—an organization rooted in more than 120 years of history and driven by a mission to strengthen American agriculture through education, youth development, and community connection. We are stewards of the Western way of life, grounded in the values of courage, pride, integrity, grit, and loyalty. Each January, we bring this mission to life through the legendary National Western Stock Show—one of the world’s premier Western lifestyle, rodeo, and livestock entertainment events—welcoming hundreds of thousands of guests from across the globe. Beyond the Stock Show, we operate The Legacy, a world-class, year-round destination for events, experiences, and cultural connection in the heart of Denver. We are more than an event—we are a brand that lives at the intersection of heritage and culture, shaping how Western lifestyle shows up in the modern world.

Position Overview

The HR & Reception Assistant serves as the first point of contact for employees, applicants, guests, and the public. This role is responsible for providing professional front-desk reception services, managing incoming calls for both the Human Resources department and the organization’s main business line, and assisting applicants and new hires with the employment application and onboarding process through self-service kiosks.

The ideal candidate is highly customer-service oriented, organized, approachable, and able to handle sensitive information with professionalism and discretion.

Reports to: Director of Human Resources

Roles & Responsibilities

Reception & Guest Services

• Serve as the primary receptionist for the Human Resources department and secondary receptionist for the main business line.
• Greet, welcome, and direct visitors, applicants, vendors, and employees in a professional and friendly manner.
• Answer, screen, and route incoming calls on both the general business line and HR phone line.
• Respond to routine inquiries and direct callers to the appropriate department or individual.
• Receive and distribute incoming mail, packages, and deliveries.

Applicant Support

• Assist job applicants with navigating the online application process.
• Provide hands-on support to applicants utilizing onsite application kiosks.
• Troubleshoot basic technical issues related to kiosk use or online applications.
• Answer general questions regarding available positions, employment opportunities, and the hiring process.
• Ensure applicants receive a welcoming and positive candidate experience.

New Hire & Onboarding Support

• Assist new hires with completing electronic onboarding documents using self-service kiosks or workstations.
• Provide guidance on onboarding procedures and required employment documentation.
• Verify completion of onboarding paperwork and escalate issues to HR staff as necessary.
• Schedule and coordinate onboarding appointments when needed.
• Maintain confidentiality of employee and applicant information.

Human Resources Administrative Support

• Assist with routine HR administrative tasks such as filing, scanning, data entry, and document management.
• Maintain employee and applicant records in accordance with company policies.
• Prepare employment packets, orientation materials, and forms.
• Support employee communications and HR-related events.
• Assist with maintaining HR bulletin boards and informational displays.
• Perform other administrative and customer service duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Requirements

Required Qualifications

• High school diploma or GED required.
• Minimum one (1) year of experience in customer service, reception, administrative support, or a related role.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to interact professionally with employees, applicants, and visitors from diverse backgrounds.
• Strong organizational skills and attention to detail.
• Ability to handle confidential information with discretion.
• Ability to multitask and work effectively in a fast-paced environment.

Preferred Qualifications

• Previous experience in Human Resources, recruiting, or front-office administration.
• Experience assisting applicants or customers with online systems.
• Familiarity with applicant tracking systems (ATS) or HRIS platforms.
• Bilingual skills preferred.

Scheduling Requirements

• This position will work 4-5 days (Monday-Friday) per week starting November 1 - November 30.
• The position will then work 5 days a week (Monday-Friday) from November 30 - January 1.
• The office is closed for Veterans Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day.
• Starting January 4, this position will work 6-7 days per week (sometimes up to 10 hours a day) until January 24 to support the National Western Stock Show.

Seasonal Position: This is a temporary seasonal position starting 11/01/2026, with an anticipated end date of 01/24/2027. Employment may end earlier or be extended based on operational needs.

Physical Requirements

• Ability to remain seated or standing for extended periods.
• Frequent use of a computer, telephone, and office equipment.
• Ability to lift and carry materials weighing up to 20 pounds occasionally.

National Western Complex is a multi-purpose indoor and outdoor commercial and agricultural complex where dusty conditions and animals may exist.

Compensation & Benefits

• This is a seasonal, hourly position with a pay rate of $20.00-$22.50 per hour based on experience.
• Paid sick time is offered at the rate of 1 hour for every 30 hours worked.

WSSA/NWSS is a drug & alcohol-free employer with a zero-tolerance drug policy, including marijuana.

WSSA/NWSS is an equal opportunity employer and values diversity.

All offers are contingent on the successful completion of a criminal background check.

Job Posting Close Date

11/2/2026; open until filled