Security Dispatcher

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

JOB DETAILS
Department: Security
FTE: 1.0 (80 hours per pay period)
Workdays: Rotating, Every Other Weekend
Shift(s): Days, Evenings, Overnights
Shift Length: 8, 12 hours
Location: In-Person
Other: Bilingual Spanish/Driving Requirements
Sign-On Bonus: $500*
*Sign on bonus is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

Purpose of this position: Under general supervision, performs work of routine difficulty in the operation of a central alarm station using computers and various communications equipment, initiating proper response for emergency and non-emergency situations.

RESPONSIBILITIES

• Receive emergency and non-emergency calls for security service and medical assistance
• Prioritize calls and initiate appropriate action based on incident type and importance
• Contact police, fire, ambulance in emergency situations and coordinate proper response
• Dispatch security officers or other personnel using two-way radio or telephone
• Operate and monitor a wide range of moderately complex computer driven equipment, including systems for life/safety, security alarm, building automations, closed circuit television and camera recording systems
• Operate a door access control system
• Query callers to obtain detailed incident information, record duties and activities
• Generate reports, maintain records, and perform data entry functions
• Operate multi-line telephone system
• Notify appropriate managers or supervisors of critical conditions on a 24-hour basis
• Perform other duties as assigned but only after appropriate training

QUALIFICATIONS
Minimum Qualifications:

• High school diploma, GED or equivalent
• 2+ years dispatch or communications experience in a busy, high-stress environment
  OR
• An approved equivalent combination of education and experience.

Preferred Qualifications:

• Prior experience in a health care setting is a plus

Knowledge/ Skills/ Abilities:

• Computer literacy and the ability to quickly learn new computer-driven systems
• Ability to handle a high volume of work, multiple simultaneous tasks, and interruptions
• Strong communication skills (both written and verbal)
• Proficiency in customer service; emotional control/tact in dealing with the public
• Prior experience monitoring fire/life safety systems
• Prior experience using a multi-line phone system and/or helping customers by phone
• The ability to quickly learn new tasks/concepts

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Total Rewards Package:

• We offer a competitive pay rate based on your skills, licensure/certifications, education, experience related to this position, and internal equity.
• We provide an extensive benefits program that includes Medical; Dental; Vision; Life, Short and Long-term Term Disability Insurance; Retirement Funds; Paid Time Off; and Tuition reimbursement.
• For a complete list of our benefits, please visit our career site on why you should work for us.