Security Officer

About Us

The Thompson San Antonio, owned by The Loren Group Holdings, invites discerning residents and guests to experience the ultimate in understated luxury and curated San Antonio culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer a refined complement to the city’s unmistakable Texas spirit, uniquely set along the iconic San Antonio River Walk with sweeping views of the downtown skyline.

We are Uncompromising by Nature

We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.

• Our Full-time Eligible benefits include:
• Participation in 401(k) with company match of up to 4%*
• Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
• Paid PTO
• Paid Holidays
• Paid Maternity/Paternity Leave
• Employee Assistance Program*
• Complimentary Employee Meal*
• Complimentary Bus Passes*
• 50% off Dining in Restaurant*
• Recognition Programs, Incentives and Celebrations*

*Benefits available to Part-time Associates

Job Summary

The Security Officer is responsible for the oversight of the safety and security of the hotel guests and employees. This person will follow safety and security standards and complete incident reports as required.

Responsibilities

• Patrol hotel interior and exterior areas regularly to ensure a safe and secure environment.
• Monitor security cameras, entrances, exits, and public areas.
• Respond promptly to guest or employee concerns, disturbances, alarms, emergencies, and suspicious activity.
• Secure hotel access points, offices, and restricted areas as needed.
• Complete incident and daily activity reports accurately and professionally.
• Coordinate with emergency services, law enforcement, or hotel leadership when necessary.
• Ensure compliance with hotel safety standards, fire regulations, and emergency procedures.
• Assist with guest requests in a professional and hospitable manner.

Supervisory Duties

None

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Integrity and Respect
• Communication
• Innovation
• Teamwork and Relationships
• Hospitality
• Job Excellence

Qualifications

Education/Formal Training

High school diploma or equivalent preferred.

Experience

Previous security experience preferred.

Knowledge/Skills

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills
• Proficient in basic computer skills
• Ability to remain calm and exercise good judgment in emergency situations.

Physical Requirements

• Ability to stand for long periods of time and walk moderate distances
• Must be able to work a flexible schedule, including weekends and holidays
• Able to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards.

Environment

Mix of indoor and outdoor patrol throughout the property.