Senior Account Manager

Greenhouse is looking for a Senior Account Manager to join our EMEA Account Management team in Ireland, reporting to the leader of our Enterprise and Mid-Market Account Management team. Greenhouse is the first Orchestrated Hiring Ecosystem, bringing employers and job seekers together in one place to make hiring work for everyone in the AI era. More than 7,000 companies already run their hiring on Greenhouse.

Our Account Management team drives customer retention, growth and expansion, as well as continued product adoption. As a Senior Account Manager, you’ll own a book of upper mid-market customers across Europe, leading both renewals and expansion from end to end. You’ll be a strategic partner to your customers, understanding their business objectives and making sure Greenhouse delivers real value for their hiring teams. You’ll also work closely with our Customer Success, Legal, Finance, Deal Desk, Professional Services, Product and Marketing teams.

Who will love this job

• A strategic account owner: you see the full picture of an account, protect and grow it, and recommend the best solution for both Greenhouse and our customers.
• A thoughtful negotiator: you stay effective and helpful through tough situations, competitive renewals and hard-to-close negotiations.
• A collaborative teammate: you build strong partnerships, internally and externally, to get the best outcome for the customer.
• A hardworking problem solver: you’re not afraid to test, iterate and share ideas. You adapt quickly and are excited to be part of the fix.

What you’ll do

• Own a book of upper mid-market customers across EMEA, driving retention, renewals and expansion.
• Spot churn risk early using customer and usage data, and own the resolution strategy, advising sales leadership where appropriate.
• Build strategic account plans that map out renewal strategy, expansion and upsell opportunities.
• Maintain an accurate pipeline and forecast of renewals and expansions to meet quota objectives.
• Develop relationships with executive stakeholders and champions, positioning yourself as a trusted strategic partner.
• Lead business reviews and strategic touchpoints that clearly show customer value and ROI.
• Partner with Customer Success, Legal, Finance, Deal Desk and Professional Services to deliver a premium customer experience.
• Coach and mentor less tenured members of the team, sharing best practices and raising the bar.
• Help build and improve internal operational processes.
• Take on additional projects and responsibilities as business needs require.

You should have

• 3+ years of experience in commercial account management, including 2+ years in a mid-market quota-carrying role selling to organizations with 500+ employees.
• Experience owning both the renewal and retention motion and the upsell and expansion motion for a portfolio of existing customers.
• A proven track record of meeting or exceeding retention, renewal and expansion targets, including generating your own expansion pipeline.
• Experience selling subscription-based SaaS products. Experience with consumption-based products, such as AI products, is a plus.
• Proven success building executive relationships and quickly identifying decision-makers and buying processes for SaaS investments.
• Preferred: training in a structured sales methodology. MEDDICC or MEDDPICC is preferred, and Command of the Message is a plus.
• A plus: German or Dutch language skills, or experience working with customers in DACH, Benelux or the Nordics.
• Ability to travel to customer and prospect sites, industry events, and Greenhouse offices is an essential function of this role. Travel is expected to be approximately 10-15% of working time and may include overnight stays and international travel. Travel frequency and destinations may vary with territory, account needs, and business priorities.
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants will be required to provide evidence of their right to work in Ireland as part of the application process and it is pre-condition to any offer of employment.  Greenhouse is not in a position to support employment permit applications for candidates for this role. 

Greenhouse provides a variety of benefits to employees, including medical, dental, life and disability insurance, mental health resources, financial wellness benefits, and a fully paid parental leave program. For Ireland-based employees, we offer 25 days' vacation and an employer matching pension program.

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