Senior Administrator

The primary objective of this role is to support the Team Leader in the proactive management of the Registry Team. Registry Operations covers the following business streams including Estates Administration (EA), Investor Research (IR), Securities Management Group (SMG) and Data Management (DM). This role will be providing support with the processing of transactions, supporting administrator staff enquiries, setting up and processing of email/correspondence and letter templates, management of National Enquiry Logs and Inbound emails, Corporate Action Projects and AGM/Dividend Transactions.

The role requires interaction with Client Relations Group and Capital Markets teams to ensure all necessary information has been provided and work is completed on a daily basis, including reconciliation and sign off, if necessary.

The Senior Administrator will also assist the Team Leader in coordinating day to day workflow to ensure the delivery of agreed Client Service Level Agreements (SLA) for all activities allocated to the team.

In conjunction with the Team Leader, the Senior Administrator will work to formulate solutions to resolve client and investors complaints, reduce self-insured claims, improve operational efficiency, meet compliance requirements and actively participate with process improvement initiatives.

Key Accountabilities and main responsibilities

• Work with Team Leader as a second in charge (2IC) across Registry Operations
• Assisting Team leader/ Manager in maintaining day to day activities across Registry Operations including Transactional processing, Activity/Workflow prioritization and management of critical and urgent processing requests and enquiries
• Support Team Leader/Manager with staff support and management
• Coordinate and assist with the validation and processing of transactions to ensure critical dates are met and client specific requirements are adhered to
• Ensure all transactions are processed within the time frames provided by the ASX Listing Rules or as outlined in Client Service Level Agreements (SLA)
• Assisting Team Leader/Manager in achievement of Enlighten business objectives and individual and team performance
• Support Team Leader with implementation, review, updating and maintenance of all current policies and procedures
• Effectively coordinate and/or resolve any escalated incidents, issues and/or shareholder/ issuer feedback or complaints through Incident management/reporting or potential SIC’s
• Facilitate and participate positively in various stakeholder, team, project and management meetings or forums contributing to the ongoing success of Operational Services
• Completion of Daily/Management reporting i.e. Daily updates, FTE reports, Volumes Statistics
• Prepare documents, correspondence, statements and reports for clients/investors
• Support Operational Services Management with process improvement initiatives
• Assist in the development and management of key internal and external relationships
• Facilitate/participate in various team, project and management meetings as required
• Creation and sign off on email/letter templates
• Oversee and provide sign off to Client Relations Group, Insolvency Services, Treasury, Payments and Process Control

Experience & Personal Attributes

• Proven ability to coach team members
• An understanding and knowledge of the securities industry and financial markets, including Corporations Law, SCH Business Rules and ASX Listing Rules
• Processing skills
• Solid KPI track record
• Service and quality orientation
• Attention to detail
• Thorough understanding and knowledge of those policies and procedures processes relevant to Link’s Estate Administration work stream
• Strong organisational skills
• Sound oral and written communication skills
• Ensure all team procedures and policies are up to date and available to all staff as required to complete all aspects of processing required within the team
• Flexibility - able to meet demanding deadlines and work long hours, including weekends, to meet those deadlines, as required