Senior Analyst-Payments Business Requirements

American Express continues to expand and modernize its banking and payment capabilities to better serve consumers and businesses. As part of this evolution, American Express is establishing a Payments Governance & Oversight team to strengthen payment processing, governance, business expertise, and support for strategic payment initiatives.

The team serves a centralized payments authority for consumer and commercial banking, providing expertise across payment processing, industry requirements, operational stability, controls, documentation, and business requirements. Working closely with Operations, Product, Technology, Regulatory, Risk, and other partners, the team helps ensure that American Express’s payment capabilities are reliable, well-governed, and positioned for continued growth.

This is an opportunity to join a developing function, help shape its future, and contribute to significant modernization initiatives across the bank.

The Senior Analyst – ACH Business Transformation will play a key role in supporting strategic changes to the bank’s payment capabilities, including ACH and other major payment rails.

This position will serve as a primary business partner to Product, Technology, Operations, and other stakeholders, helping translate ACH and other payment rules, business processes, and operational needs into clear requirements and expected system behaviors.

The successful candidate will combine strong analytical and business requirements skills with an understanding of banking or payment processing, the ability to navigate complex cross-functional initiatives, and a desire to develop deep ACH and payment expertise.

While this position will focus primarily on strategic change and business requirements, the analyst will also contribute to broader payment governance, processing oversight, and knowledge management responsibilities as business needs evolve.

Key Responsibilities:

• Serve as a key Global Serving (Bank Servicing Network) partner for strategic ACH and payment initiatives, working closely with Product, Technology, Operations, and other bank stakeholders.
• Own and drive business initiatives from requirements through testing, implementation, and post-launch stabilization.
• Gather, analyze, document, and validate business and functional requirements for bank processing systems, enhancements, and process changes
• Translate ACH/NACHA rules, bank regulations, operational processes, and payment use cases into expected system behaviors, functional requirements, and acceptance criteria.
• Analyze current-state bank processes, system capabilities, data flows, and operational dependencies to identify gaps, risks, and opportunities for improvement.
• Support major bank modernization initiatives
• Develop business process flows, exception scenarios, requirements documentation, and supporting materials to guide solution design and implementation.
• Partner with Product, Technology, and Operations to evaluate solutions and ensure alignment with payment processing requirements.
• Monitor evolving payment rules and business needs, assess impacts, and proactively initiate necessary changes.
• Identify operational risks, downstream impacts, and control considerations while driving cross-functional alignment.
• Support ACH governance, process improvements, and knowledge management initiatives.

Minimum Qualifications:

• 2+ years of relevant experience in a banking, fintech, or other financial services environments.
• Experience gathering, analyzing, documenting, and validating business or functional requirements.
• Working understanding of banking operations, payment processing concepts, and financial transactions.
• Experience supporting product development, system enhancements, process changes, or cross-functional business initiatives.
• Strong analytical and problem-solving skills, with the ability to evaluate complex processes and identify practical solutions.
• Strong written and verbal communication skills, including the ability to collaborate effectively with business, technical, and other stakeholders.
• Ability to translate business needs and complex information into clear, actionable requirements and documentation, based on the audience.
• Strong organization and prioritization skills, with the ability to independently manage deliverables across multiple initiatives.
• Demonstrated ability to navigate ambiguity, build relationships, and influence outcomes across teams.

Preferred Qualifications:

• Direct experience with ACH processing, NACHA operating rules, payment file formats, or ACH processing systems.
• Experience supporting banking or payments technology transformation initiatives.
• Experience with business process mapping, system integration, exception processing, or payment transaction lifecycles.
• Experience developing acceptance criteria, user acceptance testing scenarios, and business-readiness assessments.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.