Senior Associate-Tech Ops Engineering

Senior Associate, Technology Operations Engineering oversees the monitoring and maintence of technology systems or network infrastructure, providing advanced technical support and collaborating on technology projects to align with business objectives, all while ensuring comprehensive documentation and efficient incident resolution.

• Monitors the performance and availability of technology systems and applications and implements system upgrades, updates, and backups to ensure the maintenance of hardware and software systems
• May manage and resolve service requests and incidents identifying, diagnosing, and resolving system issues in an efficient manner
• Provides advanced technical support to end-users for hardware, software, and network-related issues
• Performs the setup and configuration of new hardware and software with guidance
• Manages and maintains network infrastructure with guidance, mitigating potential incidents that impacts the network operations
• Monitors network performance and troubleshoot connectivity issues and supports the implementation of network security measures
• Maintains comprehensive documentation of system configurations, procedures, and troubleshooting steps, and generates reports on system performance, incidents, and resolutions
• Completes technology projects and initiatives, supporting in the development of operational policies and procedures and identify areas for improvement with guidance from peers and leaders
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
• Implements resiliency standards, tooling, and best practices
• Reviews incident trends and conduct root cause analysis to implement permanent resolutions and mitigate future failures

Education Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, and/or comparable experience
• Knowledge of network protocols and technologies
• Knowledge of scripting languages (e.g., PowerShell, Python) for automation tasks

Work Experience:

• Experience in technology operations, cloud adminstration, IT asset management and automation tools and / or Site Reliability Engineering (SRE) in a technology or financial services organization
• Experience in system administration, network configuration, and troubleshooting
• Experience in technology operations work
• Experience in managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud services
• Experience in cloud platforms such as AWS, Azure, Google Cloud

Licenses and Certifications:

• Certification such as CompTIA A+, Network+, or Security+ is a plus
• Public Cloud certification is a plus

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.