Senior Claims Advocate

We seek a full-time Senior Claims Advisor with very strong financial lines claims experience and some general liability expertise background for our Pacific Claims Team. This role will be based in Auckland, New Zealand.
As a Senior Claims Advisor, you will provide technical advice to New Zealand clients throughout the claims process, including settlement negotiations. You will handle a range of Financial Lines claims including Professional Indemnity, D&O, EPL and Regulatory matters but have the ability to manage complex general liability claims.
You will manage complex claims, offer pragmatic advice on validity and strategy, advocate for clients, guide Claims Specialists and Brokers, liaise with global counterparts, manage international claims, share knowledge, support best practices, aid product development, and contribute to thought leadership.

Responsibilities:
The Role
• Manage claims portfolio for Financial and Casualty insurance lines.
• Advise and support clients in negotiating and settling losses, collaborating with client advocate brokers as needed.
• Guide client advocate brokers to manage clients’ expectations throughout claims.
• Demonstrate claims management expertise to clients and prospects.
• Negotiate with insurers and their representatives on behalf of clients.
• Resolve coverage disputes by engaging with all relevant parties.
• Provide specialised claims advice to clients and stakeholders.
• Conduct or participate in claims reviews and legacy claims audits.
• Contribute to client tender processes and meet with prospective clients.
• Mentor Claims Advisors with technical expertise.
• Provide thought leadership in claims management.

Must have requirements

• 6 + years managing complex corporate financial lines and casualty claims at a law firm, insurer, or broker.
• Experience managing claims across international markets.
• Must hold all regulatory licenses and permissions as per local legislation.
• Highly organized, detail-focused, and takes pride in their work.
• Knowledge of insurance regulations and laws.
• Excellent verbal and written communication skills.
• Strong relationship-building abilities.
• Capable of facilitating training and presentations.
• Proficient in Microsoft Office and Outlook.
• Valid driver’s license required; some travel necessary.

Nice to have requirements

• Law degree or equivalent qualification preferred but not required. 
• Cert IV in general insurance and diploma (or equivalent experience) preferred but not required.
  

At WTW, we believe that a culture of inclusion and diversity is critical to our business. It's not a separate initiative – rather it’s fundamental to everything we do. We are an equal-opportunity employer who is committed to fostering an inclusive work environment and embrace diversity including gender, nationality, disability, age, marital/parental status, ethnicity, gender identity and sexual orientation. We welcome applications from people from all backgrounds.

In the spirit of reconciliation Willis Towers Watson acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidate.helpdesk@willistowerswatson.com