Senior Commercial Insights Analyst

About the role 

As Senior Commercial Insights Analyst within the FP&A team, you will use complex data to identify the commercial drivers of business performance and translate your findings into clear, practical recommendations. 

Working across the business and with senior decision-makers, you will help shape decisions on client profitability, new opportunities, forecasting and broader commercial performance.  

We value analytical ability, curiosity, ownership and commercial judgement more than a specific industry background or qualification, with relevant achievements carrying greater weight than formal credentials. 

What you'll do 

Commercial Analysis and Decision Support 

• Analyse complex datasets to understand the underlying drivers of client and wider business performance. 

• Analyse commercial performance across areas such as client profitability, payments, shipping and cost-to-serve, including specific analysis of payment acceptance, PSP and acquiring costs, merchant service charges and chargebacks where relevant. 

• Support the assessment of new business deals, including pricing, expected profitability, key assumptions and commercial risks. 

• Build models, bespoke analysis and scenarios from first principles to answer new commercial questions and support decision-making. 

• Turn detailed analysis into clear conclusions and recommendations to support senior management decision-making. 

Business Planning and Performance Insights 

• Support budgeting, forecasting and long-term planning by connecting financial outcomes with relevant commercial and operational drivers. 

• Work with teams across the business to test assumptions and improve the quality of forecasts and business cases. 

• Support priority analysis and presentations for the Executive team and Board. 

• Improve recurring analysis and reporting so that it provides meaningful insight rather than simply presenting data. 

• Work through data-quality issues and conflicting information to establish a reliable view of performance. 

Business Partnering and Delivery 

• Build strong working relationships across Finance, Commercial, Product, Payments, Operations and Technology. 

• Take ownership of complex commercial questions, defining the issue, determining the analysis required and engaging the right people. 

• Bring structure and momentum to ambiguous projects, following analysis through to a clear recommendation and agreed action. 

• Communicate findings clearly to technical and non-technical audiences. 

 What we're looking for 

• Hands-on analytical capability, including independently accessing, manipulating and interpreting large or complex datasets. 

• Sound commercial judgement, with an ability to connect detailed analysis to broader business implications and clear recommendations. 

• A track record of owning complex questions, collaborating effectively with stakeholders and forming an independent, evidence-based view. 

• Clear written and verbal communication, including the ability to explain complex findings simply and concisely. 

• Intellectual curiosity and a natural inclination to ask “why?”, investigating until the underlying issue is understood. 

• An ability to turn poorly defined business questions into structured analysis and clear recommendations. 

• A talent for finding the commercial story within complex datasets, with confidence working through the detail. 

• A willingness to challenge the obvious answer when the evidence points elsewhere. 

• A balanced approach to analytical rigour and commercial pace, recognising when further analysis will improve a decision and when it will not. 

• Desirable: Advanced Excel modelling and proficiency in SQL, Power BI or equivalent analytical tools. 

• Desirable: A background in commercial finance, FP&A, payments, fintech, ecommerce, consulting or another commercially analytical environment, particularly involving complex data, transaction economics or commercial decision-making. 

• A professional accounting qualification would be welcomed but is not required. 

 

 

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout ex