Senior Customer Engagement Manager, JR856
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Skills
procurementproject managementquality assurancerfissdlcstakeholder management
About the role
Eleks is looking for an experienced Customer Engagement Manager in Lviv to join our Government Business Unit and lead complex tender-based presales engagements.
ABOUT PROJECT
The role focuses on managing end-to-end bid processes, including RFI, RFP, and formal tender responses, leading cross-functional team, and ensuring high-quality, compliant, and competitive submissions.
REQUIREMENTS
- 3+ years of experience in IT services presales, bid management, proposal management, or a similar role within the IT outsourcing industry
- Practical experience managing complex RFPs, RFIs, or formal tender submissions
- Strong project management and organizational skills, with the ability to coordinate multiple stakeholders and parallel activities
- Good understanding of IT services, software development lifecycle (SDLC), delivery models, and commercial engagement models
- Experience working with technical and commercial proposal documentation
- Strong analytical skills and attention to detail, particularly when interpreting complex tender requirements
- Excellent written and verbal English communication skills (Advanced)
- Ability to work independently, manage competing priorities, and deliver under strict deadlines
- Strong stakeholder management, problem-solving, and decision-making skills
- Experience managing government or public sector tenders (USA/UA)
WOULD BE A PLUS
- Understanding of public procurement procedures, compliance requirements, and government contracting practices
- Experience with structured bid management methodologies and APMP best practices
- APMP/PMP certification or relevant
- Experience developing proposal win strategies, executive summaries, and value propositions
- Experience using AI tools to support bid development, document analysis, and proposal quality assurance
- Experience managing several complex bids simultaneously
KEY COMPETENCIES
- Strong ownership and accountability for bid outcomes
- Excellent planning, prioritization, and time management
- Attention to detail and commitment to quality
- Proactive and assertive stakeholder communication
- Ability to coordinate cross-functional teams without direct reporting authority
- Resilience and adaptability in deadline-driven environments
- Continuous improvement mindset
WHAT YOU WILL GET WITH ELEKS
- Close cooperation with a customer
- Challenging tasks
- Competence development
- Team of professionals
- Dynamic environment with a low level of bureaucracy