Senior Digital Product Manager

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

The Enterprise Merchandising portfolio powers how 7-Eleven plans, prices, promotes, funds, and executes merchandise across stores and digital channels. Within this portfolio, Promotion Systems is a mission-critical platform enabling the creation, execution, and measurement of promotions that drive sales, margin, customer value, and vendor funding.

As Senior Product Manager, you will lead the strategy, roadmap, delivery, adoption, and continuous improvement of Promotion Systems and its connected experiences. You will translate enterprise strategy, business needs, and user insights into clear product priorities and measurable outcomes.

This is a highly cross-functional role requiring independent product ownership and leadership through influence, partnering across Merchandising, Marketing, Pricing, Operations, Finance, Technology, UX, Data, and external partners to deliver scalable enterprise solutions.

KEY DUTIES AND RESPONSIBILITES:

40% Strategy & Planning

• Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value

• Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners

• Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings

• Manages & grooms product backlog; makes future decisions based on the value that will be delivered

• Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class

• Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction

40% Delivery & Execution

• Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing

• Creates, prioritizes and accepts user stories; incorporate them into release planning

• Makes product decisions that drive value on a daily basis

• Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements

• Participates in and leads standups, iteration planning sessions, product demo, and retrospectives

• Condenses complex technical concepts into non-technical language for stakeholders

15% Team & Stakeholder

• Fosters collaboration with team (Engineering, UX, etc.) to drive value & identify & resolve impediments
• Acts as a proponent of modern agile development practices
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
• Manages cross functional team & stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or UX
• Guides more junior team members in strategy, alignment, analysis and execution tasks
• Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice)
• Participates in talent acquisition, development and retention activities in support of team

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree , MBA or Masters preferred

YEARS OF RELEVANT WORK EXPERIENCE: 6+ years

YEARS OF MANAGEMENT EXPERIENCE: NA

SPECIFIC KNOWLEDGE AND SKILLS:

Additional Skills (HBTT Framework for Product Management)

Human

• Leads and facilitates customer research to gain deep customer understanding and empathy
• Helps broader team understand customer perspective and encourages their engagement
• Identifies “knowns” and “unknowns” and determines the learning plan to test hypothesis
• Focuses on customer outcomes, not just mechanics, with a demonstrated ability to tactically deliver while showcasing strategic thinking
• Translates customer insights into recommendations and priorities with a plan of action

Business

• Helps execute business strategy by identifying and analyzing internal and external data needed for a well-rounded decision
• Recognizes business impact of product changes & works with partners to quantify / document
• Understands competition and market trends
• Develops data-backed frameworks to measure features and drive business outcomes
• Pushes past constraints and demonstrates tenacity in solving problems both independently and with the team
• Influences upstream and downstream impacts to ensure quality outcomes

Technology

• Deeply understands existing systems and recommends enhancements that delivery value
• Understands the impact and applicability of strategic technology initiatives [e.g. machine learning, microservices, etc]
• Partners with Tech to define and prioritize tech investments to drive maximum customer benefits
• Defines customer and business requirements enabling cross-functional teams to develop solutions
  

Transformation

• Communicates the vision and value proposition across teams and ensures it is internalized
• Successfully lead and collaborates with Tech and Design to deliver product features to market
• Partners with Tech and Design to execute successful Product / Design reviews
• Tackles ambiguity independently
• Articulates results and priorities effectively with stakeholders and leadership
• Seeks multiple perspectives across the organization and influences teams, peers and leaders
• Coaches less experiences PDMs across own and partner teams

This job description is intended to describe the general nature and level of the work being performed by the individuals assigned to this job. This is not an exhaustive list of all duties and responsibilities.  Management reserves the right to amend and change the duties and responsibilities of this job to meet business and organizational needs, as necessary. 

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

For a general description of all benefits 7-Eleven is offering in Canada for the position, please visit this link.