Senior Digital UI/UX Researcher

Chervon is one of the world’s largest power tool and outdoor power equipment manufacturers with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We design, engineer and market power tools and outdoor power equipment within our brand portfolio- EGO, FLEX and SKIL and for other highly respected private brands. With world-class R&D, design, manufacturing, supply chain, marketing, sales, and service teams throughout the world, we do it all.

Summary of Responsibilities:

The Senior Digital UI/UX Researcher leads the design of intuitive, engaging, and visually compelling digital experiences across EGO Fleet, EGO Connect, IoT and diagnostic applications, autonomous products, and future digital products. The role is responsible for both user experience and user interface design, ensuring that digital products are easy to understand, efficient to use, visually consistent, and aligned with customer needs.

The role combines customer and user research, interaction design, information architecture, workflow design, prototyping, visual/interface design, and design-system development. The Senior Digital UI/UX Researcher works closely with Product Management, Software Engineering, Industrial Design, and customers to translate complex connected-product, equipment, diagnostic, fleet, and autonomous capabilities into simple and effective digital experiences.

Key Job Responsibilities:

UI/UX Strategy & Design Standards

• Develop and maintain UI/UX strategy, principles, standards, and design practices across North American digital products.

• Establish and evolve a consistent design system covering visual design, interaction patterns, navigation, components, accessibility, and responsive interfaces.

• Ensure a cohesive experience across EGO Fleet, EGO Connect, diagnostic applications, autonomous products, and future digital experiences.

User & Customer Experience

• Develop a deep understanding of customer needs, behaviors, workflows, pain points, and expectations through user research, field studies, interviews, and usability testing.

• Translate customer insights into intuitive workflows, information architecture, navigation, and interaction models.

• Design experiences that make complex IoT, equipment, diagnostic, fleet, and autonomous-system information easy to understand and act upon.

• Continuously evaluate and improve the end-to-end user experience based on customer feedback, usage data, and product performance.

Digital Product Design

• Lead development of user flows, wireframes, prototypes, interaction designs, and visual/interface designs for web, mobile, and other digital experiences.

• Ensure digital interfaces balance usability, visual quality, accessibility, technical feasibility, and customer value.

• Establish and communicate design concepts that effectively guide Product Management and Software Engineering through development.

Product Development & Collaboration

• Partner with Product Managers and Software Engineering throughout Agile development to translate product requirements and user needs into high-quality digital experiences.

• Provide UI/UX direction from concept and prototyping through implementation, testing, and release.

• Review implemented products to ensure they meet intended user experience, interface, usability, and design-system standards.

Design Systems & Digital Experience

• Own and continuously improve shared UI components, interaction patterns, design guidelines, and design-system assets.

• Establish processes and tools that enable efficient collaboration among designers, product managers, engineers, and external development partners.

• Promote accessibility, responsive design, usability, consistency, and design quality across digital products.

Qualifications

Required Education and Experience:

• Bachelor’s degree in Design, Human-Computer Interaction, User Experience, Computer Science, or related field required; advanced degree preferred.
• 5+ years of experience in UI/UX, digital product design, interaction design, or related field, including experience leading design projects or teams.
• Strong portfolio demonstrating UX research, interaction design, user flows, prototyping, UI/visual design, and digital product design.
• Experience designing web and mobile applications; experience with connected products, IoT, SaaS, robotics, or other complex digital/physical products preferred.
• Strong proficiency with modern UI/UX design, research, prototyping, and design-system tools and practices.
• Experience working closely with Product Management and Software Engineering in Agile development environments.
• Experience conducting usability testing, user research, and design validation.
• Experience managing internal designers and/or external design agencies preferred
• The salary range for this position is $100k to $140k + bonus opportunity. Offers are generally made between this range depending on skills, experience, and internal equity.

Supervisory Responsibility:

This is an individual contributor role.

Travel:

This position requires approximately 20% travel; including international trips.

Work Environment:

This job operates in professional office, retail, and outdoor environments as well as virtually. Expect to work 3-5 days/week in the office and 0-2 days/week virtually when not traveling. Our North American headquarters is located one block from I-88 in a state-of-the-art LEED certified facility.Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, parental leave, a generous 401(k) match, an open PTO program, and a hybrid work environment.

We think Chervon is a great place to work! Be part of our new future! Better Tools. Better World.

Chervon North America, Inc. is an Equal Employment Opportunity Employer committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, age, religion, color, marital status, national origin, sexual orientation, disability, gender, pregnancy, military status, order of protection status, transgender status, genetic information, or any other category protected by law.

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