Senior Dir Of Quality Assurance

Job Summary: In accordance with the organization’s mission, vision and values, the VP of Quality Assurance is responsible for providing leadership for agency-wide Quality Assurance development activities. The following duties will apply:

Quality Assurance Duties

1. Collaborates with teams to align processes and philosophy with organizational values and strategic plan and supports organizational priorities on a weekly, monthly, and long-term basis.
2. Responsible for the development, implementation, outcomes, and ongoing coordination of the Quality Assurance Work Plan to include maintenance of calendar and responsibility for daily, weekly, monthly and quarterly audit completion and follow up as needed by programs.
3. Ensures program and organizational compliance with the Agency regulatory oversite regulations and other governing organizational policies in maintaining 3-year operating certificates.
4. Supports the implementation and evaluation of services to facilitate the organizations philosophical and treatment approach and the redesign of services to meet changing demographics, funding environment and community needs.
5. Responsible for providing a positive work environment reflective of the organization’s mission, vision, and values using strength-based employee-centered approaches.
6. Implements progressive corrective measures and constructive discipline as necessary.
7. Facilitates motivational team building, supervises, supports, and coaches the Quality Assurance Specialists.
8. Plans and implements agency-wide quality assurance monitoring activities including, but not limited to Incident Management & Review, Utilization Reviews, Plan-Do-Study-Act, Rapid Cycle Improvement Process, audits, performance outcomes, satisfactions surveys, on-going training resources and supports the implementation of the training curriculum plan.
9. Training of all new direct reports as well as leadership in mentoring and assisting a development plan for each staff member.
10. Director or designee responsible for Corporate Compliance training at New Hire Orientation.
11. Recruits, screens, and interviews prospective staff. Assess staff training needs and assist in the development of those needs.
12. Administers a process for receiving, documenting, tracking, investigating, and acting on all Corporate Compliance, HIPAA and confidentiality and Quality Assurance concerns.
13. Focuses on programmatic data reporting daily, weekly, and monthly, coordinates, and analyzes data collection and successful outcomes. Creates organizational performance and audit reports that are the focus of the Quality Assurance and Quality Improvement meetings and initiatives.
14. Assures programmatic success through the attainment of KPIs.
15. Responsible for ensuring the integration and expansion of behavioral health services across FLACRA’s continuum of care as it relates to outreach and engagement, crisis services, mobile clinic, CCBHC, and outpatient behavioral health services.
16. Participate in monitoring and adherence of the Agency’s Learning Management System (LMS) and regulation training requirements.
17. Participate in On-Call rotation.
18. Develops and maintains positive and effective relationships with community groups, referral sources, planning, funding, and service agencies.
19. Provides consultation to agency Directors and programs regarding compliance, safety, and best practices for the clients they serve.
20. Acts as liaison along with EVP of QA to the NYS Justice Center and other outside entities involved in Quality Assurance aspects of FLACRA organization.
21. Manages both internal and external Investigations with oversight by the Executive Vice President of Quality Assurance to ensure compliance with all OASAS, OMH, the NYS Justice Center and any other oversight agencies incident management requirements.
22. Supports the EVP of QA, as designated co-chair of the agencies Incident Report Committee to monitor and evaluate health and safety for the organization’s clients, and staff.
23. Assists with continuous compliance with regulatory requirements throughout the agency (OASAS, OMH, DOH) with proficient knowledge in Privacy and 42cfr.
24. Ensures audits are completed as identified risk areas are brought forward by programs or Agency administration.

Qualifications

Minimum Qualifications: Bachelor’s Degree in Health/Human Services field, 5 years behavioral health experience and three years supervisory experience. Master’s Degree, Quality Assurance and public relations experience strongly preferred. Valid NYS Drivers’ License.

Other Skills/Knowledge and Experience

1. Excellent written and verbal communication skills
2. Demonstrated leadership and management skills including supervision, teaching, and administration.
3. Demonstrated ability to communicate effectively and work cooperatively with culturally diverse persons, staff and community service providers.
4. Ability to manage and maintain up to date regulatory environment with compliance and privacy.
5. Knowledge of local behavioral health system.
6. Proficient in Microsoft Word and Excel.
7. E-record.