Senior Director, Review Manager (Cyber Incident Response/Breach) - Acuity

Who We Are

FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world’s top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations.

At FTI Consulting, you’ll work side-by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you’ll be an integral part of a focused team where you can make a real impact. You’ll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you.

Are you ready to make your impact?

About the Role

This position is a part of FTI Consulting’s Acuity team which includes supporting, coordinating, managing and participating in document reviews at the direction of FTI clients. This position will primarily require use of the Relativity, Brainspace, Reveal and Nuix Discover platforms, but knowledge of alternative platforms is also helpful. 

The Senior Director role is responsible for simultaneously managing multiple client matters as well as developing and initiating new relationships with existing and prospective clients. This specific role requires significant and proven experience with Cyber Incident Response (“CIR”), although all types of document review are also in scope. The Senior Director will assist in driving the programmatic management of FTI’s CIR Review services forward, including drafting review protocols, collaborating on workflows to support AI and other automated workflows, creating materials and conducting technical workflow training with review teams, training other Review Managers and assisting in the financial management of CIR reviews. The Senior Director will be responsible for training and supervising Review Managers working on CIR reviews.

The Senior Director should be able to provide high level substantive review workflow and review strategy advice to clients. You will independently manage reviews and review workflows. Review managers are responsible for the full life cycle of matters from developing the initial proposal to collection of the final bill. Other responsibilities are to provide input for general management, including scheduling, resource allocation, revenue projections and operational process and procedures.

What You’ll Do  

• Assist in the leadership of all document review projects for Cyber Incident Response, teaming with cross functional teams in service delivery
• Collaborate in the development of draft review protocol(s) for PII/PHI and/or Business Sensitive Information review based on client requirements
• Collaborate in the development of QC/QA methodologies for CIR matters that address client review priorities and sensitivities
• Partner with our Innovation and Consulting teams to build and document review workflows to support high-quality review work product
• Create and monitor timelines for completion of various phases of review
• Work closely with operations and human resources team to on-board and off-board reviewers
• Assist business development team and consultants in Acuity sales pursuits and generate your own Acuity up-selling to existing clients. Participate in the entire process from opportunity identification to proposal preparation, to consultative sale, to closing of contract
• Develop initial budget with the team for each case and ensure adherence to that budget by maintaining communication with client and project team regarding changes to proposed work and budget. Ensure inputs to billing system accurately reflect case status, revenue projections and authorized budgets. Experience managing budget updates per insurer requirements to ensure recovery of fees.
• Work closely with the client, the FTI service delivery team, and project review team to ensure that lines of communication between all project participants are established and maintained during the course of the engagement and that a mutual understanding of the scope of work and related costs exists between both parties
• Coordinate, advise, and manage project review teams across projects to ensure the accuracy and throughput of the document review
• Set up, supervise and complete a privilege review process with client’s counsel and the internal team
• Monitor review speeds and progress on a regular basis and implement and oversee a quality control protocol
• Define the scope of work to include a list of deliverables and deadlines. Oversee progress of work to ensure delivery of all work product within established time frames and standards of quality.
• Establish and maintain good working relationships with other offices and departments in the company. Promote uniformity of office procedures and consistent high quality of final work product

How You’ll Grow 

We are committed to investing and supporting you in your professional development, and we have developed a range of programs focused on fostering leadership, growth, and development opportunities. We aim to promote continuous learning and individual skills development through on-the-job learning, self-guided professional development courses and certifications. You’ll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. 

As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. 

What You Will Need To Succeed

Basic Qualifications

• 7+ years of relevant post-graduate professional experience in legal/electronic discovery or primarily leading/managing projects in a document review environment
• 5 + years leading Cyber Incident Response reviews (PII/PHI and Business Sensitive Information)
• Experience interfacing with end-client – either corporation, outside counsel or both
• J.D. required, and license to practice in a US jurisdiction (active and in good standing)
• Applicants must be currently authorized to work in the US for any employer on a full-time basis; this position does not provide visa sponsorship
• Flexibility - ability to work under tight deadlines, ability to handle multiple tasks through prioritization and time management skills
• Ability to travel to clients and FTI office(s) as needed

Preferred Qualifications

• CIPP certification
• Experience working with offshore review teams performing CIR document review, and running effective US quality assurance to confirm work product
• Experience supporting data subject reporting and notification efforts post completion of the review
• Experience with managing reviews that leverage a Relativity Data Object format to capture/extract relevant fields of data
• Experience in managing weekly cost updates to the clients for ongoing projects
• Experience managing competition and merger reviews preferred, including multi-jurisdictional matters, and consulting on workflow organization for Technology Assisted Review (TAR)-leveraged protocols; privilege review and redactions best practices; reviews to support examination/Investigational Hearing preparation; and analytical research tasks
• Uses technology assisted review and other advanced analytic techniques to prioritize the identification of the most likely responsive documents more quickly
• Broad knowledge and experience on participating in and managing wide variety of document reviews
• Experience using advanced technology including machine learning models, AI and LLMs, within the context of approved methodologies

FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.

Compensation

Minimum Pay: $155,500

Maximum Pay: $226,500

Total Rewards Disclosure: The compensation range reflects potential base salary for the role. Actual compensation is determined based on a wide array of relevant factors including market considerations, business needs, and an individual’s location, skills, level of experience, and qualifications.

Supporting your total wellbeing is a year-round commitment at FTI. We provide a market-competitive benefits package and wellbeing resources to help you and your family thrive physically, emotionally, financially, and personally, including healthcare coverage, retirement savings, paid leave, family support, and financial protection benefits.