Senior Inside Sales Representative

Accountabilities

As a Senior Inside Sales Representative, you will combine hands-on sales support, strategic account coordination, supply chain management, and team supervision. Your main responsibilities will include:

Serve as the primary Inside Sales contact for strategic and complex customer accounts, ensuring responsive and high-quality support.

Support solution-selling initiatives by coordinating customer requirements, supplier engagement, pricing strategies, and supply chain solutions.

Manage customer forecasts, demand planning, backlog reviews, and inventory strategies to support business continuity.

Build and maintain strong relationships with customers, suppliers, and internal stakeholders.

Support Account Managers and Sales Leadership in revenue growth initiatives, account development, and customer retention strategies.

Participate in customer meetings, business reviews, and escalation calls when needed.

Lead complex supply chain programs and customer projects from quotation through fulfillment.

Coordinate demand forecasts, inventory planning, allocation management, and supply continuity initiatives.

Monitor supply constraints, lead time changes, and potential risks, communicating updates proactively to relevant stakeholders.

Drive issue resolution across suppliers, logistics providers, operations teams, and customers.

Manage supplier Product Change Notices (PCNs), product lifecycle changes, and related customer communications.

Oversee complex Requests for Quotation (RFQs), pricing negotiations, and quotation strategies in collaboration with suppliers and Sales Leadership.

Analyze customer demand trends and identify opportunities to improve forecasting accuracy and operational efficiency.

Provide day-to-day leadership, guidance, and operational oversight for the Inside Sales team, serving as its primary escalation point.

Distribute workloads, establish priorities, and support consistent execution of team processes.

Coach, mentor, and train Inside Sales Representatives on systems, procedures, customer management, and best practices.

Support onboarding and professional development of new team members.

Monitor team performance metrics and identify opportunities for process improvements.

Collaborate with Sales Leadership to establish and maintain operational standards and procedures.

Contribute to performance feedback and employee development planning.

Ensure the accuracy of quotations, pricing, orders, forecasts, and customer records.

Review and approve complex transactions, pricing exceptions, and customer requests as appropriate.

Maintain accurate information across ERP, CRM, and forecasting systems.

Oversee order tracking, expediting, cancellations, invoicing issues, credit concerns, returns (RMAs), and customer escalations.

Partner with Finance, Operations, Logistics, and suppliers to ensure smooth end-to-end execution.

Identify and implement process improvements that strengthen efficiency, customer satisfaction, and overall business performance.

Requirements:

The ideal candidate combines extensive inside sales experience with strong knowledge of supply chain operations, strategic customer management, and team leadership. You should be comfortable handling complex commercial situations, coordinating multiple stakeholders, and supporting the development of other sales professionals. Key qualifications include:

Significant experience in inside sales, sales operations, customer account management, or a related commercial function.

Demonstrated ability to manage strategic customer accounts and complex sales support activities.

Strong understanding of supply chain management, demand planning, forecasting, inventory management, and order fulfillment.

Experience managing complex RFQs, quotations, pricing strategies, and supplier negotiations.

Proven ability to coordinate customer programs and supply chain projects from quotation through delivery.

Experience handling supplier-related changes, product lifecycle updates, supply constraints, and allocation challenges.

Strong leadership and mentoring skills, with experience providing guidance, training, or day-to-day oversight to team members.

Excellent customer relationship management and stakeholder communication skills.

Strong analytical and problem-solving abilities, particularly in forecasting, demand trends, and operational performance.

Familiarity with ERP, CRM, and forecasting systems.

Exceptional organizational skills, attention to detail, and ability to manage competing priorities.

Ability to collaborate effectively with Sales Leadership, Account Managers, Finance, Operations, Logistics, suppliers, and customers.

A proactive, solution-oriented approach to issue resolution and continuous process improvement.

Benefits:

Opportunity to take on a senior leadership role within an established Inside Sales organization.

Exposure to strategic customer accounts and complex supply chain programs.

Opportunity to influence sales operations, customer satisfaction, and revenue growth.

Collaborative working environment involving cross-functional teams and international technology partners.

Opportunities to mentor colleagues and contribute to team development.

Professional growth through exposure to strategic sales initiatives, supplier relationships, and operational improvement projects.