Senior IT Manager
Mumbai, MH, India1w ago
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Skills
About the role
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Job Title: Senior IT Manager
Role: Freelancer
Duration: 3 months
Location: Mumbai, India
About the role:
We are seeking a proactive Senior IT Manager (APAC) to own Google Workspace and Ustudio operations alongside regional IT, technical support and procurement. You will ensure SLA-driven support, high customer satisfaction and continuous service improvement while working closely with the Regional IT Lead to align the region with global best practices. If you’re hands-on with Google admin, experienced in procurement and thrive in a fast-paced regional role, we want to hear from you
What you will be doing:
- Own regional IT service delivery for Google Workspace, Ustudio and core IT services.
- Administer and secure Google Workspace (users, groups, policies, Drive/Docs, Admin Console) and be primary owner for Ustudio operations/configuration, availability and user support
- Ensure support requests are triaged and resolved within SLA targets; manage escalations and major incidents.
- Maintain and improve service desk processes, including ticket lifecycle, prioritization and knowledge base.
- Proactively identify recurring issues and lead permanent remediation.
- Manage regional IT procurement (hardware, software, subscriptions and services) and asset lifecycle.
- Ensure the smooth running of all IT procurement in the region – kits are dispatched and collected on time.
- Ensure change control, testing and documented deployments to avoid service disruption.
- Scope and deliver regional IT projects and platform rollouts (cloud & collaboration tools) working with the Regional IT.
- Manage third-party service providers for support and platform services (SLAs,contract renewals).
- Understand and administer Active Directory.
- Where needed, provide server & NAS support.
- Oversee the following tasks performed by the team on a day-to-day basis:
- Managing Office 365, Google Workspace Admin and other cloud based systems
- Setting up and configuring new laptops and desktops.
- Installing authorised software to laptops and desktops.
- Strong knowledge and experience with VPN (Cisco Meraki) technologies.
- Ensuring security and upgrades are applied to desktops and laptops and kept up to date.
- Fault finding for laptops and desktops when required.
- Reporting faults and maintaining logs on servers, desktops and laptops.
- Ensuring all logs for equipment and users are maintained.
- Creating purchase requisitions for IT hardware / software.
- Ensuring licensing for all software purchased is recorded and maintained.
What you need to be great in this role:
- 6-10+ years IT experience with at least 3 years in technical support/operations (adjustable by organization).
- 5 to 8 years of relevant experience in IT Systems Administration in mid-to-large enterprises (hardware, software and maintenance).
- Work onsite role 5 days a week.