Senior Manager - Sales Operations.Enterprise Business Unit

We at MTN Cameroon are a purpose and value-led organization.

At MTN Cameroon we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Our values dubbed, LIVE Y’ello, are the cornerstone of our culture.

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Staff Leadership and Management:

• Coach and mentor direct reports to ensure staff motivation is high, and performance objectives are achieved.

• Ensure skill transfer for staff development, motivation and business continuity.

• Guide and direct suppliers and third parties in achieving Opco objectives.

• Identify staff training and development needs and implement necessary actions.

• Manage team, including recruitment, onboarding and attrition.

• Set goals and objectives for direct reports, monitor progress, and maintain motivation.

• Set up the appropriate structure to meet departmental management objectives.

• Provide an advisory function on governance and best practices.

Governance: Ad Hoc, Strategic and Operational Meetings:

• Set up and participate in ad hoc and operational meetings.

• Participate and provide inputs in tactical meetings.

• Report at process and functional level.

• Review and identify key risks, issues and dependencies and set mitigation actions.

• Manage budgets.

• Sign off or make decisions regarding operational changes.

Escalations:

• Manage and resolve escalations that have an impact on the critical path of service delivery or customer success.

• Escalate issues that will result in significant time, scope, employee, customer, or cost impact if not resolved.

• Manage and provide solutions to issues that require formal resolution.

Operational Performance:

• Ensure effective execution of day-to-day operations and resolve operational issues.

• Review team performance against agreed KPIs and compliance with SLAs and reverse SLAs.

• Review and monitor continuous improvement plans through leading practice initiatives.

Sales Enablement:

• Define and execute the enterprise sales enablement strategy, roadmap, governance and operating cadence.

• Develop and maintain sales playbooks, standards, tools, content and processes that improve opportunity progression and execution quality.

• Drive effective adoption and disciplined usage of CRM and other sales tools across the sales organization.

• Coordinate role-based capability development, onboarding, coaching and certification for sales teams.

• Establish feedback loops with Sales, Marketing, Product, Solutions Engineering, Solutions Delivery and Customer Success to continuously improve enablement assets.

• Track enablement adoption, sales execution quality and impact, and initiate corrective actions where required.

Solutions Engineering:

• Lead Solutions Engineering as the strategic technical solutioning authority across the opportunity’s lifecycle, beyond traditional bid-support coordination.

• Translate customer business outcomes and requirements into differentiated, scalable and commercially viable solution architectures.

• Own solution design governance, technical due diligence, architecture assurance and solution sign-off before customer commitment.

• Lead cross-functional solution teams across Technology, Product, Security, Finance, Legal, partners and delivery functions for complex opportunities.

• Ensure solution feasibility, cost integrity, operability, security, compliance and readiness for implementation.

• Develop reusable solutions' blueprints, reference architecture, technical standards and knowledge assets.