Senior Manager - SAP Asset & Service Operations

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Responsible for the strategy, governance, and continuous improvement of SAP Asset and Service Management capabilities across the enterprise. This role owns asset master data, installed base management, enterprise asset maintenance (EAM), field service operations, maintenance planning, and asset performance management. The leader partners with business stakeholders to optimize asset reliability, service execution, workforce productivity, and customer service outcomes while driving standardization, digital transformation, analytics, and adoption of SAP S/4HANA Service, SAP PM/EAM, SAP FSM, and related technologies to maximize asset lifecycle value and operational efficiency.

Key Responsibilities

• Business Transformation & Alignment: Apply deep industry knowledge to conduct on-site client workshops, evaluate the business environment, and map complex processes to SAP best practices.
• Functional Solution Leadership: Lead the end-to-end design, configuration, and implementation of core service tracks, including Service & Repair Orders, Service Contracts, Service-to-Cash processes, Asset Warranty & Warranty Claims, and Loaner/Rental Asset processing.
• Technical Asset Management: Architect and configure PM Technical Objects, Maintenance Processing, and Installed Base (IBase) functionality to optimize asset tracking and field execution.
• Cross-Functional & Ecosystem Integration: Drive end-to-end process integrity across SAP functional boundaries (OTC, R2R, PTM, SCM) and lead integration efforts between SAP and external applications like Microsoft Dynamics CRM Field Service app.
• Cross-Team Collaboration: Serve as the primary liaison between business stakeholders, functional teams, and technical engineers to maintain robust communication and alignment.

Key Responsibilities

• Business Transformation & Alignment: Apply deep industry knowledge to conduct on-site client workshops, evaluate the business environment, and map complex processes to SAP best practices.
• Functional Solution Leadership: Lead the end-to-end design, configuration, and implementation of core service tracks, including Service & Repair Orders, Service Contracts, Service-to-Cash processes, Asset Warranty & Warranty Claims, and Loaner/Rental Asset processing.
• Technical Asset Management: Architect and configure PM Technical Objects, Maintenance Processing, and Installed Base (IBase) functionality to optimize asset tracking and field execution.
• Cross-Functional & Ecosystem Integration: Drive end-to-end process integrity across SAP functional boundaries (OTC, R2R, PTM, SCM) and lead integration efforts between SAP and external applications like Microsoft Dynamics CRM Field Service app.
• Cross-Team Collaboration: Serve as the primary liaison between business stakeholders, functional teams, and technical engineers to maintain robust communication and alignment.

High Impact Behaviors:
• Strategic Decision-Making: A manager must be able to assess complex situations, consider long-term implications, and make decisions that align with the organization’s vision and goals. This involves critical thinking, foresight, and the ability to balance various stakeholders’ interests.
• Effective Communication: Clear and transparent communication is vital for a manager. This includes articulating vision, expectations, and feedback in a way that motivates and engages team members. It also involves active listening and openness to input from all levels of the organization.
• Fostering Team Growth: A high impact manager invests in the development of their team members. This behavior includes mentoring, providing opportunities for professional growth, and creating an environment where continuous learning is encouraged and valued.

Required Qualifications & Skills

• • Core SAP Expertise: Minimum 15 + years of hands-on experience acting as a Subject Matter Expert (SME) across SAP Service and Asset Management  and PM (Plant Maintenance), with extensive migration/implementation experience in SAP S/4HANA.
  • Deep Process Knowledge: Proven mastery over the entire Service-to-Cash lifecycle, warranty handling, and the management of loaner or rental operational flows.
  • Integration Portfolio: Demonstrated experience designing interfaces and integrating SAP backend systems with Microsoft Dynamics CRM or equivalent modern Field Service applications.
  • Cross-Module Fluency: Solid understanding of touchpoints and data flows involving Sales & Distribution (OTC), Project Systems (PS), Finance (R2R),  Production Planning (PTM).
  • Project Management Mindset: Strong capability in managing timelines, organizing resources, and mitigating deployment risks.
  • Interpersonal & Communication Excellence: Exceptional cross-team collaboration skills with a proven ability to translate complex technical architectures into clear business value.

Preferred Qualifications

• Methodology: Familiarity with modern agile frameworks or the SAP Activate methodology for hybrid/cloud deployments.
• Industry Focus: Prior experience delivering service management solutions within industrial machinery, manufacturing, high-tech, or heavy equipment environments.
• Certifications: Certified in SAP S/4HANA Service, Asset Management.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.