Senior Manager, U.S. Health Care Benefits

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Job Summary

Job Summary

The Senior Manager of Global Benefits plays a key role in delivering health care programs that support the health and wellbeing of Comcast NBCUniversal employees and their families. This position leads strategic relationships for Comcast’s health care, advocacy, and clinical partners, with responsibility for driving strong vendor performance and exceptional member experience.

The Senior Manager combines vendor leadership, health care expertise, and data-driven insights to evaluate program performance, identify opportunities, and translate Physical Wellbeing strategy into action. This role offers the opportunity to work across a broad and evolving health care ecosystem and collaborate with leaders and partners across Global Benefits, Human Resources, and the business.

Job Description

Responsibilities:

Vendor Oversight and Performance Management

• Lead strategic relationships with key health care, advocacy, and clinical partners, overseeing ongoing performance, service delivery, and operational execution.

• Establish clear expectations and accountability for contractual commitments, performance guarantees, service levels, compliance, and member experience.

• Lead business reviews and performance discussions, using data and insights to assess results, address issues, and identify opportunities to strengthen program value.

• Manage vendor operating expenses, invoice approvals, performance credits, and other contractual financial commitments.

• Build strong relationships across vendors and internal teams to resolve complex issues, advance priorities, and continuously improve program performance.

• Leverage AI, automation, and digital tools to improve the efficiency and effectiveness of vendor management, reporting, meeting preparation, action tracking, and performance insights.

Annual Vendor Renewal and Sourcing Activities

• Lead vendor renewals and negotiations, including financial terms, service offerings, contractual protections, performance commitments, and opportunities to enhance value.

• Lead or support RFPs, vendor evaluations, finalist discussions, contracting, and implementation of new or expanded solutions.

• Partner with Procurement, Legal, consultants, and other stakeholders throughout sourcing, contracting, renewal, and implementation activities.

• Ensure ongoing vendor accountability based on contractual requirements and facilitate remediation as needed.

Program Strategy and Analytics

• Evaluate the performance and effectiveness of Comcast’s health care programs.

• Monitor claims, utilization, engagement, and member-experience data to identify trends, risks, and opportunities.

• Translate complex data and market information into clear insights and recommendations that align with Comcast’s benefits strategy.

• Monitor emerging health care trends, competitive benchmarking, vendor capabilities, market innovation, and industry developments to identify opportunities to improve employee experience, outcomes, and program value.

• Partner across Global Benefits and with consultants, vendors, and other internal stakeholders to advance strategic priorities and execute program changes.

Program Governance and Compliance

• Support effective governance, ensuring programs operate consistently with plan requirements and business objectives.

• Partner with Legal, ERISA counsel, consultants, vendors, and internal stakeholders to support ongoing compliance with applicable requirements, including ERISA, the Affordable Care Act (ACA), Mental Health Parity and Addiction Equity Act (MHPAEA), and other federal and state requirements affecting employer-sponsored health plans.

• Coordinate compliance-related vendor activities, documentation, auditing, reporting, and remediation as appropriate.

• Support development and maintenance of plan documents, participant communications, required notices, and other program materials.

• Identify operational risks and opportunities to simplify processes, strengthen controls, and improve program administration.

 

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant professional experience.

• 5–7 years of experience in employer-sponsored health benefits, health care consulting, health plan administration, vendor management, or a related field.

• Strong knowledge of the U.S. health care and employer-sponsored benefits landscape, including self-funded health plans.

• Demonstrated experience managing complex health care vendor relationships including leading vendor renewals, contract negotiations, RFPs, and implementations.

• Working knowledge of key regulatory requirements affecting employer-sponsored health plans, including ERISA, ACA, and mental health parity.

• Strong analytical skills with experience interpreting claims, utilization, engagement, financial, and member-experience data.

• Strong business judgment with the ability to balance employee experience, program effectiveness, affordability, compliance, and operational considerations.

• Proven ability to lead large-scale vendor implementations across a complex vendor ecosystem and effectively collaborate with internal/external stakeholders.

• Excellent written and verbal communication skills, including the ability to communicate effectively with employees, HRBPs and other internal stakeholders.

• Highly organized and comfortable managing multiple priorities in a fast-paced, evolving environment.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Clinical Acumen, Communication, Data Analysis, Financial Management, Program Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.