Senior Partner Services Lead

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

About the role

Our customers get the best outcomes when Atlassian Professional Services and our partners deliver together. As a Senior Partner Services Lead, you'll help make that happen at scale: creating new ways for us to deliver alongside partners, expanding what we can take on together, and removing the friction that gets in the way. You'll run the programs behind it: subcontracting, joint solutions, partner services certification, partner assurance services and rules of engagement. You'll bring structure, cadence and follow-through so partners and Atlassian Professional Services teams can deliver as one team.

What you'll do

• Run partner assurance services. Help build and operate advisory services that partners can buy from Atlassian Professional Services, including offering design, pricing inputs, operating mechanics and enablement for Partner Managers and partners.

• Drive joint solution pilots. Coordinate day-to-day execution of joint offerings with partners, including AI-enabled delivery approaches. Track outcomes, capture lessons and help package each offering for scale.

• Operationalize the rules of engagement. Run the operating rhythm that keeps Atlassian and partners aligned: partner-level business reviews, partner presence mapping across our portfolio, co-delivery templates, playbooks and quick reference guides. Act as the connective tissue between Partner Managers, Partner Sales Managers, Sales and delivery teams, and help triage rules of engagement escalations.

• Support governed subcontracting. Help onboard and manage partners delivering on Atlassian-contracted engagements, working with Partner & Alliances, Procurement and delivery teams on setup, scope and quality controls, and partner performance.

• Facilitate partner services certification. Coordinate partner candidates, learning and assessments, and pair partners with Professional Services teams for co-delivery. Gather architect feedback and help run final certification reviews.

• Support co-delivery quality. Partner with Engagement Managers and Implementation Project Managers, who lead day-to-day delivery, to monitor quality, partner health and escalations.

• Feed the loop. Turn what works into reusable assets, standards and enablement for internal teams and partners.

• Travel to build partnerships. Spend up to 30% of your time traveling within your region, and in some cases beyond it, for partner meetings, certification and enablement sessions, and internal events.

Compensation

At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. We follow consistent hiring practices and account for each candidate's skills, knowledge, and experience when setting base pay within the range.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

This role may also be eligible for benefits, bonuses, commissions, and equity.

Pay Ranges

In The United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $159,300 - $207,975

Zone B: $143,370 - $187,178

Zone C: $132,219 - $172,619

Qualifications

Your background

• 6–8+ years of experience in SaaS professional services, consulting delivery, engagement or delivery management, or partner delivery, including 5+ years in customer- or partner-facing roles.

• Hands-on experience working with delivery partners, resellers or systems integrators.

• Experience delivering complex customer engagements and coordinating across customer, partner and internal teams.

• A working grasp of services commercial mechanics: statements of work, scope and change control, and how partner and vendor contracts differ.

• Strong operational discipline: program tracking, operating rhythms, escalation management and clear communication.

• Comfortable operating in ambiguity and building repeatable structure where none exists.

• A cross-functional collaborator across Sales, Partner & Alliances and delivery teams.

Preferred qualifications

• Deep hands-on experience with Atlassian products or a background as an Atlassian consultant or architect.

• Experience designing or delivering AI-driven or agentic solutions, for example using AI agents or Rovo to accelerate delivery.

• Familiarity with public sector customers, procurement and delivery requirements.

• Experience delivering enterprise-scale professional services across areas such as service management, work management, software teams or cloud transformation.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.