Senior Program Manager I, Operations, Trust and Safety

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $188000 - $274000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Implement communications standards across a portfolio of programs including executive and key partner communications. 
  
• Establish a reliable and visible cadence for program reviews, decision-making, prioritization, and Resource Stewardship (effective deployment of machine and people resources) whereby improvements such as efficiency and utilization gains are measurable and the impact can be felt organization wide. 
  
• Lead a governance structure that drives effective executive decision-making. 
  
• Define/manage a program portfolio solving problems that target high business impact for the organization. 
  
• Build alliances with cross-organization and cross-functional stakeholders who have similarly aligned priorities.
  

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 8 years of experience in program or project management.
  
• Experience in trust and safety.
  
• Experience in operations and internal stakeholder management.

Preferred qualifications:

• 8 years of experience managing cross-functional or cross-team projects.
  
• Experience in compliance, information security, IT audit, or risk management.
  
• Familiarity with Google products, types of online abuse, and policy development/strategies.
  
• Excellent investigative, quantitative, and statistical problem-solving skills.

• Bachelor's degree or equivalent practical experience.
  
• 8 years of experience in program or project management.
  
• Experience in trust and safety.
  
• Experience in operations and internal stakeholder management.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.