Senior Project Manager, Public Sector

Accountabilities:

• Portfolio and project delivery

  • Own and maintain the master schedule for all active Public Sector projects across learning platforms, authoring tools, simulation and immersive training, coaching, custom content, and professional services.

  • Define project scope, milestones, schedules, and resource plans with customers and internal teams, ensuring accountability for commitments.

  • Manage new project intake, assign ownership, establish timelines, and coordinate priorities across the portfolio.

  • Monitor delivery progress and proactively identify and escalate risks related to schedules, budgets, staffing, and resources.

  • Drive continuous improvement across projects by developing repeatable processes, playbooks, and delivery standards.

  • Customer relationship and account operations

    • Act as the primary operational point of contact for assigned Public Sector accounts following contract award.

    • Lead regular customer status meetings, milestone reviews, and quarterly business reviews.

    • Coordinate open issues across support, product, professional services, and finance, ensuring timely resolution and clear communication.

    • Oversee renewal readiness from a delivery perspective, ensuring accounts are healthy, documented, and prepared ahead of renewal periods.

    • Represent the Public Sector organization in internal and customer meetings when senior leadership is unavailable.

    • Government contract execution and compliance

      • Manage delivery under government contract vehicles, task orders, and purchase orders, tracking periods of performance, deliverable schedules, and CLIN or CDRL requirements where applicable.

      • Coordinate with contracts, legal, and finance teams on contract modifications, option-year exercises, invoicing milestones, and closeout activities.

      • Maintain required compliance documentation, including Section 508 accessibility materials, security and privacy records, and agency-specific requirements.

      • Support proposal and capture activities by contributing delivery schedules, staffing plans, level-of-effort estimates, and past-performance narratives.

      • Training delivery operations

        • Plan and coordinate instructor-led training programs in virtual and in-person formats, including facilitator scheduling, registration, logistics, participant rosters, and materials distribution.

        • Manage trainer-to-learner ratios, session capacity, and scheduling adjustments in line with customer training calendars.

        • Collect and analyze participant feedback and evaluation data, implementing corrective actions to improve subsequent sessions.

        • Coordinate content updates with instructional designers and product teams to ensure training materials remain aligned with system and configuration changes.

        • Cross-functional leadership and operational reporting

          • Coordinate with product, engineering, support, professional services, and finance teams to remove delivery obstacles and maintain progress.

          • Translate customer requirements into actionable internal plans and communicate operational constraints clearly to customers.

          • Own the transition from sales to delivery, ensuring that customer expectations and contractual commitments are accurately transferred.

          • Establish and maintain the Public Sector operating cadence, including delivery standups and pipeline-to-delivery handoff reviews.

          • Prepare internal and customer-facing status reports, including monthly progress reports when contractually required.

          • Maintain project documentation, lessons learned, and standardized delivery practices.

          • Serve as the senior delivery authority within the Public Sector organization, advising on execution priorities and escalating strategic, staffing, and resourcing matters to the appropriate executives.

          • Mentor project coordinators and delivery professionals as the team grows.

          Requirements:

          • Bachelor's degree in project management, business, education, or a related field, or equivalent professional experience.

          • At least 5 years of end-to-end project management experience, including a minimum of 2 years in a federal, Department of Defense (DoD), or public sector environment.

          • Demonstrated experience delivering training programs, learning technology, or professional services to government customers.

          • Practical understanding of government contracting processes, including task orders, periods of performance, deliverable schedules, and scope management.

          • Proven ability to manage multiple concurrent projects across different customers, teams, and product lines while maintaining strong attention to detail.

          • Experience managing projects with defined deliverables, contractual obligations, and compliance requirements.

          • Strong written communication skills, including the ability to produce clear, accurate status reports suitable for government stakeholders.

          • Excellent organizational, analytical, problem-solving, and stakeholder management skills.

          • Ability to coordinate effectively across multidisciplinary teams, manage competing priorities, and resolve delivery challenges proactively.

          • US citizenship is required, along with the ability to obtain and maintain a US government security clearance.

          • Preferred: Active Secret security clearance or higher.

          • Preferred: PMP, CAPM, or an equivalent project management certification.

          • Preferred: Military or prior government service, including National Guard or Reserve experience.

          • Preferred: Experience with learning management systems, authoring tools, simulation platforms, immersive training, eLearning, or instructional design projects.

          • Preferred: Familiarity with Section 508 and WCAG accessibility requirements.

          • Preferred: Knowledge of Agile, Scrum, or other structured project delivery methodologies.

          • Preferred: Experience managing external vendors or contractors and working in a small or mid-sized organization where project managers take hands-on ownership of delivery.

          Benefits:

          • Annual salary range of $75,000–$85,000.

          • Fully remote work arrangement within the United States.

          • Full-time, salaried, exempt employment.

          • Travel opportunities of up to 25% to customer, agency, and training delivery sites.

          • Opportunity to lead meaningful learning and training initiatives supporting public sector organizations.

          • Collaboration with experienced professionals across learning, technology, and project delivery.

          • Opportunity to influence operational strategy, improve delivery processes, and drive measurable customer impact.

          • Professional growth through senior-level responsibility and cross-functional leadership.