Senior Property Officer I

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Property Operations and Maintenance

• Oversee the day-to-day operations, maintenance, and repair of building systems, including HVAC, electrical, plumbing, and structural components.
• Develop and implement preventive and predictive maintenance programs to extend the lifecycle of property assets.
• Conduct regular site inspections to identify maintenance needs, safety hazards, and opportunities for property enhancement.
• Manage capital improvement projects, from initial scoping and budgeting to contractor selection and final handover.

Financial Management and Budgeting

• Assist in the preparation of annual operating and capital budgets for the assigned property portfolio.
• Monitor financial performance against budgets, analyzing variances and implementing cost-control measures without compromising service quality.
• Review and approve vendor invoices, purchase orders, and operational expenses.
• Support the rent collection process and assist in managing accounts receivable and payable related to property operations.

Tenant and Stakeholder Relations

• Serve as the primary point of contact for tenant inquiries, complaints, and emergency requests, ensuring prompt and professional resolution.
• Foster strong relationships with tenants, ownership groups, and local community stakeholders to enhance the overall tenant experience.
• Manage tenant move-ins, move-outs, and fit-out processes, ensuring compliance with building rules and regulations.
• Conduct regular tenant satisfaction surveys and implement action plans based on feedback.

Vendor and Team Leadership

• Source, negotiate, and manage contracts with third-party service providers, including cleaning, security, landscaping, and specialized maintenance contractors.
• Monitor vendor performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Supervise, mentor, and train junior property management staff and on-site building engineers.
• Conduct performance reviews and facilitate ongoing professional development for the on-site team.

Compliance, Health, Safety, and ESG

• Ensure all properties comply with local, state, and federal building codes, zoning laws, and health and safety regulations.
• Develop, implement, and regularly test emergency response and business continuity plans.
• Champion Environmental, Social, and Governance (ESG) initiatives, such as energy reduction, waste management, and green building certifications (e.g., LEED, BREEAM).
• Maintain accurate and up-to-date property records, compliance logs, and operational manuals.

Qualifications and Experience

• Education: Bachelor’s degree in Real Estate, Facilities Management, Business Administration, Engineering, or a related field. Professional certifications (e.g., CPM, RPA, FMP) are highly preferred.
• Experience: Minimum of 5 to 7 years of progressive experience in property management, facilities management, or real estate operations, with at least 2 years in a supervisory or senior capacity.
• Technical Skills: Proficiency in property management software (e.g., Yardi, MRI, Salesforce) and Computerized Maintenance Management Systems (CMMS). Strong proficiency in Microsoft Office Suite, particularly Excel for financial reporting.
• Industry Knowledge: Deep understanding of building systems, commercial lease structures, and local real estate laws and regulations.

Core Competencies

• Leadership and Team Building: Proven ability to lead, motivate, and develop cross-functional on-site teams.
• Financial Acumen: Strong analytical skills with the ability to manage complex budgets, interpret financial statements, and drive cost efficiencies.
• Communication: Exceptional verbal and written communication skills, with the ability to negotiate effectively and present complex information to diverse stakeholders.
• Problem Solving: Proactive and strategic thinker capable of resolving complex operational issues under pressure.
• Customer Focus: Unwavering commitment to delivering a premium tenant and client experience.

Working Conditions

• This role requires a mix of office-based work and frequent on-site property visits.
• Must be available to respond to after-hours property emergencies as required.
• May require occasional travel between multiple property sites within the designated portfolio.

Location:

On-site –Hong Kong, SAR, China

Job Tags:

Accounts Payable and Receivable, Accounts Receivable (AR), Administrative Support, Customer Service Operations, Facility Inspections, Lease Administration, Maintenance Coordination, Preventive Maintenance, Safety Compliance, Tenant Relationships, Vendor Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.