Senior Sales Associate
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Skills
About the role
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Embrace the free-spirited femininity of Chloé in our new Sydney boutique! We are seeking an experienced Senior Sales Associate to serve as a key ambassador for our Maison, elevate our client experience, and lead by example within our team.
HOW WILL YOU MAKE AN IMPACT?
As a Senior Sales Associate, you are an exemplary ambassador of the Maison who actively welcomes guests into the Chloé family while driving business growth. You will act as a trusted advisor to VIP clients, a mentor to sales associates, and a reliable partner to management in ensuring a seamless client journey and outstanding store performance.
Client Relationship Management & VIP Engagement
- VIC Development: Cultivate, retain, and expand a strong portfolio of Very Important Clients (VICs) and top-tier luxury shoppers through personalized, bespoke service.
- Advanced Clientelling: Leverage advanced CRM tools and clientelling strategies to create customized outreach, capture client milestones, and drive repeatable, high-value business.
- Appointment & Experience Management: Proactively manage high-level client appointments, private viewings, and tailored follow-ups to maximize satisfaction and loyalty.
Omnichannel & Business Leadership
- Brand Ambassadorship: Demonstrate expert product knowledge across all Chloé categories and storytell the brand’s history, craftsmanship, and seasonal collections.
- Omnichannel Mastery: Drive sales across all retail touchpoints by utilizing omnichannel tools and providing an effortless, multi-channel shopping experience.
- Business Acumen: Actively contribute to reaching boutique KPI targets, share feedback on product performance and market trends, and support commercial initiatives.
Operational Excellence & Mentorship
- Floor Leadership & Mentorship: Lead by example on the sales floor, assisting and coaching junior team members on luxury service standards, selling techniques, and CRM best practices.
- Boutique Operations: Support management in daily floor supervision, stock transfers, inventory control, loss prevention, and strict adherence to Richemont guidelines.
- Visual Standards: Maintain a flawless, luxurious boutique environment adhering to Chloé’s visual merchandising standards and brand identity.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Experience: Proven experience (typically 3–5+ years) as a Sales Associate or Senior Stylist in luxury fashion or high-end retail.
- Leadership Capabilities: Demonstrated ability to mentor peers, lead by example, and support store management.
- Clientelling Mastery: A proven track record of managing a strong VIP client book and achieving consistently high sales results through CRM execution.
- Interpersonal Skills: Exceptional communication, storytelling, and active listening skills with a genuine passion for high-touch service.
- Operational Precision: Strong organizational capabilities, attention to detail, and familiarity with luxury retail operations and omnichannel tools.
HOW DO WE KEEP YOU SMILING?
As a valued Senior Sales Associate in the Chloé community, you are part of a global family that actively champions continuous learning, and career development, providing you with opportunities to grow your leadership trajectory within the Maison and the broader group.
#Richemont #WeCraftTheFuture