Senior Services Delivery Manager
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Key details
- Location
- Seoul, South Korea
- Work style
- Hybrid
- Level
- Lead / Staff+
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Product / Program management
- Focus area
- other
- Posted
- 4d ago
Skills
About the role
Position Summary:
The Emerson T&M Group (NI) Service Delivery Management Team has an immediate opening for a Service Delivery Manager. The successful candidate will be responsible for maintaining strong customer relationships and ensuring the successful delivery of post-sales services that meet customer expectations. This role works with a diverse set of people and resources to define, coordinate, and manage service delivery, ensuring customer success with Emerson T&M Group (NI) services.
The Service Delivery Manager works closely with internal teams including Product Management, Customer Operations, Manufacturing Service Center, Service Sales Managers, and Sales Account Managers across AMER, EMEA, and APAC.
To be successful in this role, you will demonstrate strong interpersonal, leadership, collaboration, and communication skills, combined with a customer-focused and solution-driven mindset. You will effectively work with team members and customers to identify, analyze, and resolve challenges in a fast-paced environment while embracing the culture, values, and mission of Emerson T&M Group (NI) and the Delivery Management organization.
In This Role, Your Responsibilities Will Be:
Customer Management
Play an active role in developing service proposals and setting SLAs.
Needs Identification: delivery with customer needs within business contexts.
Monitor and manage service delivery, ensuring it meets established expectations.
Manage and resolve escalations independently, seeking guidance for only the most complex issues.
Analyze customer feedback and initiate improvements as needed.
Lead or actively participate in customer on-site events and service reviews.
Sales Support