Senior Software Engineer, Site Reliability

Accountabilities

Design and implement observability solutions, including metrics, traces, dashboards, logs, and alerts, across production systems.

Collaborate with engineering, product, and laboratory teams to define service-level indicators (SLIs), service-level objectives (SLOs), and error budgets.

Develop and maintain incident response playbooks, escalation procedures, runbooks, and operational standards.

Participate in production on-call rotations, incident reviews, and blameless postmortems, identifying opportunities to improve reliability.

Drive automation initiatives that reduce manual operational work and promote self-healing systems.

Contribute to production deployments, infrastructure designs, and change-management processes aligned with FDA and other compliance requirements.

Use Infrastructure as Code (IaC) tools to manage and deploy infrastructure and supporting systems.

Plan and conduct fire drills, tabletop exercises, and disaster recovery simulations.

Partner with technical program managers, regulatory affairs, quality assurance, and compliance stakeholders to ensure operational practices meet applicable requirements.

Independently lead scoped reliability improvements and contribute to the development of the broader SRE strategy.

Mentor colleagues and share knowledge on observability, incident management, and operational best practices.

Requirements:

Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.

At least 5 years of experience in software engineering, infrastructure, DevOps, or Site Reliability Engineering roles.

Proficiency in Python or Go is preferred.

Hands-on experience deploying and operating production workloads in cloud environments.

Experience with Infrastructure as Code tools such as Terraform, Pulumi, or Bicep/ARM.

Familiarity with Kubernetes environments, including AKS, GKE, or EKS.

Strong troubleshooting and root-cause analysis skills, particularly in distributed systems.

Experience with observability platforms such as Datadog, Prometheus, Grafana, or OpenTelemetry.

Ability to design and implement effective monitoring, metrics, dashboards, and alerting.

Strong understanding of cloud infrastructure, networking architectures, and automation.

Ability to work independently, take ownership, and drive technical outcomes.

Excellent collaboration and communication skills, with an interest in mentoring and continuous improvement.

Nice to have:

Experience supporting regulated environments, particularly in healthcare, biotechnology, or financial services.

Familiarity with compliance-driven change management and release processes, including FDA or HIPAA requirements.

Experience with incident management platforms such as Incident.io, ServiceNow, Opsgenie, or PagerDuty.

Knowledge of CI/CD deployment strategies and change automation.

Experience working with both Google Cloud Platform (GCP) and Microsoft Azure.

Interest in developing reliability practices for large-scale production systems.

Benefits:

Target U.S. base salary range of $131,325–$189,525.

Eligibility for equity and cash bonuses.

Access to a comprehensive range of medical, financial, and other benefits, depending on the position offered.

Compensation determined based on factors including location, skills, relevant experience, and education.

Remote work arrangement.

Opportunity to help establish and shape a new SRE function.

Mission-driven engineering work supporting technology with the potential to improve cancer detection and patient outcomes.