Senior Staff UX Designer
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Skills
About the role
#RunwiththePack
At Arctic Wolf, we’re on a mission to end cyber risk.
We are a global leader in security operations, helping organizations stay resilient against evolving cyber threats through industry-leading security operations, threat intelligence, and a people-first approach to cybersecurity.
More than 3,000 Pack members across the world work together every day to protect our customers and empower security teams with new levels of speed, accuracy, and intelligence at scale. What sets us apart is our relentless focus on our customers, innovation at scale, and a collaborative culture where talented people can do meaningful work that truly makes a difference.
We’re constantly looking for talented people to join the Pack and help us take our performance to the next level.
About the Position:
The Sr. Staff UX Designer is a senior individual contributor at the forefront of how Arctic Wolf thinks about, practices, and delivers UX. This role sits at the center of two of the most consequential bets the design organization is making: the AI-first transformation of UX craft and operations, and the cross-discipline ownership of a new experience design system that sets the standard for every product experience we ship.
You bring a rare combination of deep design expertise, strategic thinking, and cross-functional influence. You work with meaningful autonomy—collaborating closely with designers and design directors on what excellent design looks like for the organization, leading the practice forward through your work, and raising the bar for the designers around you through mentorship, feedback, and example. You are equally comfortable shaping the details of an interaction and articulating design direction to senior stakeholders.
You treat AI not as a convenience, but as a fundamental shift in how design work gets done. You are actively exploring and championing AI-enabled workflows—from research synthesis to rapid prototyping to design operations—and helping the broader team make that transition with confidence and craft intact.
Responsibilities Include:
AI Transformation of UX Craft & Operations
- Champion the AI-first transformation of how UX design and research work gets done at Arctic Wolf—defining what that looks like in practice, not just in principle
- Identify, pilot, and scale AI-enabled workflows across the design team: research synthesis, generative ideation, rapid prototyping, content creation, and design operations
- Leverage AI tools (e.g., Claude-based environments, generative design tools, e.g. Figma Make) to meaningfully accelerate your own output and serve as a model for the team
- Establish frameworks for evaluating the quality of AI-generated design outputs and embedding human judgment at the right points in the workflow
- Partner with UX leadership to evolve team rituals, tooling, and operating practices around AI capability
Design System Ownership & In-Product Guidance
- Lead the cross-discipline ownership and delivery of Arctic Wolf's new design system—from foundational tokens and component architecture to governance, documentation, and adoption
- Drive alignment across Product, Engineering, UX, and Content to ensure the design system reflects shared standards and is built for scale and longevity
- Lead the strategy and execution for in-product guidance experiences, including the design, implementation, and iteration of guidance patterns using Pendo capabilities
- Direct how Pendo-powered flows, tooltips, and walkthroughs integrate with the broader design system and product experience—maintaining coherence and quality across touchpoints
- Establish contribution models and governance practices so the design system evolves with the product, not behind it
- Advocate for and measure adoption of design system components across product teams
Design Leadership & Craft
- Ability to lead UX architecture and design on complex, high-impact product challenges—from discovery through delivery—across Arctic Wolf's security operations platform
- Ability to drive UX strategy for selected, high-impact product areas, influencing roadmap decisions through clear problem framing and design-led thinking
- Partner closely with Product Management, Engineering, and UX Research to deliver high-quality, customer-centered experiences
- Lead and facilitate collaborative design workshops, research sessions, and design reviews with cross-functional teams
- Mentor and provide structured feedback to Staff and Senior UX Designers, helping to grow craft across the team
- Communicate and present design strategy, rationale, and outcomes confidently to senior leadership and executive stakeholders
- Define success metrics for design initiatives and measure impact on usability, adoption, and customer outcomes
What Success Looks Like
- The design team has meaningfully adopted AI-enabled workflows, moving faster and producing better work—and you led that shift
- A new design system is in production, well-documented, actively maintained, and trusted by teams across Product and Engineering
- In-product guidance experiences built on Pendo are coherent, on-brand, and measurably improving user onboarding and feature adoption
- Design solutions demonstrably improve customer outcomes and drive product adoption
- Deep, trusted partnerships with Product, Engineering, and Content counterparts across multiple teams
- Other designers grow meaningfully through your mentorship, feedback, and example
- UX is consistently represented and influential in planning, prioritization, and strategy conversations
About You:
Qualifications
- 15+ years of UX design experience, with demonstrated progression to a senior or staff-level scope
- Proven track record of leading design on complex, multi-persona enterprise IT SaaS platforms; cybersecurity or enterprise security experience is a plus
- Demonstrated experience owning or significantly contributing to a design system—including component architecture, documentation, and cross-team adoption
- Experience influencing product strategy and roadmap priorities through design-led thinking and evidence
- Comfortable operating in a globally distributed, fast-paced, agile environment with a bias for action
Skills & Expertise
- Deep mastery of user-centered design, interaction design, and information architecture
- Expert command of Figma and the ability to produce high-quality deliverables at every fidelity level
- Demonstrated experience integrating AI tools into UX workflows—not just for efficiency, but as a genuine shift in how design work is done
- Experience with Pendo or comparable in-product guidance platforms (tooltips, walkthroughs, NPS, flows), and the ability to design within their constraints and capabilities
- Fluency in best practices for accessibility (WCAG) and inclusive design
- Working knowledge of web technologies (HTML, CSS, JavaScript, responsive design) sufficient to collaborate effectively with engineering
- Deep familiarity with enterprise product and development tooling, such as Aha!, Jira, and Github, and ability to use them effectively with UX operations and strategy
- Outstanding communication, facilitation, and storytelling skills; able to influence without authority across disciplines and organizational levels
- Familiar with analytics and data practices that help measure the effectiveness of design decisions
Why This Role Matters
Arctic Wolf is at an inflection point—scaling globally, integrating AI across the development lifecycle, and building a design foundation that will define how the company's products look, feel, and behave for years to come. The Sr. Staff UX Designer is central to all of it: leading the AI transformation of how the design team works, driving the design system that underpins every product experience, and helping ship product guidance that makes complex security operations more accessible to every user.
You won't just design features—you'll help define what it means to do great UX at Arctic Wolf.
Ready to Join the Pack?
At Arctic Wolf, you'll have the opportunity to shape the future of UX in a company where design, technology, and mission intersect. If you're energized by complex problems, passionate about craft, and ready to lead through your work and the people around you—we'd love to hear from you.
Benefits
All wolves receive compelling compensation and benefits packages, including:
- Equity for all employees
- Flexible time off and paid volunteer days
- 401(k) contribution and matching
- Training and career development programs
- Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
- Robust Employee Assistance Program (EAP) with mental health services
- Fertility support and paid parental leave
Security Requirements
At Arctic Wolf, protecting our people, customers, and data is fundamental to how we operate. All employees are expected to uphold our commitment to security, privacy, and compliance by following internal information security policies, standards, and controls designed to safeguard the confidentiality, integrity, and availability of business, customer, employee, and other confidential information and to support compliance with applicable legal and regulatory requirements.
Depending on the role and where permitted by applicable law, employment may be subject to background verification and additional regulatory, security, or compliance requirements, including obligations related to data protection and export control laws, and authorization requirements where applicable.
Base Salary
The base salary range for this job family is 79,000 to 240,000 USD annually. This range reflects the base pay the company reasonably expects to offer for this position, aligned to the broader job family base pay structure. Actual base pay may vary based on skills, experience, and location, including job family level. In addition to base pay, Arctic Wolf offers variable incentive compensation, new hire equity grants, and a comprehensive benefits package.