Senior Success Lead, Public Sector

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Success Lead, Public Sector based in the United States.

The Senior Success Lead will drive strategic customer engagement and measurable business outcomes across a portfolio of government and public sector accounts. You will manage relationships with up to five key accounts, helping government organizations and their partners maximize the value of healthcare data solutions. Combining strategic account management, program leadership, and commercial responsibility, you will guide customers through adoption, delivery, retention, and long-term growth. You will work closely with cross-functional teams to understand customer priorities, identify opportunities, and translate insights into impactful solutions. This role requires strong relationship-building skills, sound judgment, and the ability to navigate complex stakeholder environments. It offers an opportunity to contribute to the evolution of healthcare data collaboration while strengthening customer success across the public sector.

Accountabilities

You will take ownership of strategic engagement and value realization for a dedicated portfolio of government accounts, ensuring customers achieve their objectives while building lasting partnerships. Your responsibilities will include:

• Manage engagement and value realization across a portfolio of up to five government and public sector accounts, accelerating measurable customer outcomes.

• Build a deep understanding of each customer's strategic priorities, operational challenges, and desired outcomes through regular meetings, workshops, and quarterly business reviews.

• Develop tailored engagement strategies that help customers and government channel partners achieve success according to their own objectives.

• Lead complex programs involving multiple partners, contractors, and stakeholders, balancing thorough analysis with timely decision-making and execution.

• Drive long-term customer value by increasing product adoption, improving customer satisfaction and account health, supporting renewals, and strengthening retention.

• Build trusted relationships with stakeholders at multiple levels, expanding engagement beyond direct contacts and fostering long-term customer advocacy.

• Identify risks, resolve complex issues, and escalate sensitive or exceptional situations appropriately.

• Collaborate with sales, product, and other internal teams to share customer insights and influence account strategies, product direction, and value propositions.

• Apply a self-service-first approach to problem-solving, helping customers and colleagues navigate questions and challenges efficiently.

• Communicate effectively with internal and external stakeholders, leading presentations and maintaining productive relationships through empathy, clarity, and accountability.

• Contribute to a broader customer-centric culture and support continuous improvement across engagement practices and business processes.

Requirements

The ideal candidate is an experienced relationship and program management professional with a strong background in healthcare technology and government engagement. You should be comfortable managing high-value accounts, navigating complex public sector environments, and connecting customer needs with measurable business outcomes. Key qualifications include:

• At least 7 years of experience in healthcare technology and customer-facing roles.

• At least 4 years of experience working in the federal government, with government contractors, or within government-adjacent organizations.

• Demonstrated strategic program and project management capabilities, with a strong focus on customer value and business outcomes.

• Proven ability to build and maintain deep, trust-based relationships with customer stakeholders.

• Experience expanding stakeholder relationships beyond primary contacts through effective communication and rapport-building.

• Demonstrated ownership of complex, high-value customer accounts.

• Strong strategic thinking and the ability to identify trends across customers and translate them into relevant value propositions.

• Excellent interpersonal, communication, and presentation skills, with an empathetic and collaborative approach.

• Ability to work effectively in fast-paced, evolving environments, navigate ambiguity, prioritize competing demands, and make sound decisions.

Additional experience that would be an advantage:

• Experience within a government agency or government-adjacent organization, a healthcare real-world data (RWD) analytics company, a contract research organization (CRO), or a healthcare systems integrator.

• Familiarity with clinical data, real-world data (RWD), real-world evidence (RWE), patient consent, and HIPAA privacy requirements.

• Experience applying RWD and RWE in pharmaceutical or life sciences environments.

• Understanding of drug development processes and/or clinical trials.

• Experience working with federal health agencies or departments such as HHS, NIH, FDA, CMS, ARPA-H, CDC, AHRQ, SAMHSA, HRSA, ASPE, ONC/ASTP, VHA, DHA, or DARPA.

• Experience engaging with program officers, Contracting Officer's Representatives (CORs), and senior government stakeholders, including agency leadership.

Benefits

• Estimated annual base salary of $140,000–$175,000 USD, depending on experience, skills, responsibilities, and role level.

• Eligibility for additional variable compensation.

• Total rewards package designed to recognize employee contributions and support performance in a high-growth healthcare technology environment.

• Opportunity to contribute to innovative healthcare data products and services with industry-wide impact.

• Diverse and inclusive workplace focused on belonging, collaboration, and high performance.

• Reasonable accommodations available for candidates and employees with disabilities.