Servall Product Consultant

COMPANY OVERVIEW:  Dover’s Vehicle Service Group (VSG) is the global leader in vehicle service equipment. It is one of the founding companies of Dover Corporation, an eight billion dollar diversified global manufacturer. VSG consists of fifteen leading vehicle lifting (Rotary, Forward, Blitz, Ravaglioli etc.), collision repair (Chief), wheel services, diagnostics (Butler, Rotary, Chief and Ravaglioli) and tier-one automotive brands (Warn Automotive) with operations worldwide, including regional business operation centers and large manufacturing facilities in the U.S., Europe and Asia.

Summary:
Manages one or more national accounts by handling every phase of a lift repair or installation, while providing accurate and timely information to all parties involved. Work requires dispatching tickets, auditing, negotiating, order entry, and follow-ups during each process, while using technical product knowledge to provide assistance to RAI’s and/or audit the work being done by the RAI. This is accomplished by providing excellent customer service, developing product line expertise, and building strong relationship with the national account representatives and the RAI network.

Responsibilities:

Percentage of Time

35% RAI Management: Identify, negotiate quoted fees, dispatch and follow up with appropriate RAI for each required lift repair or installation, guiding and assisting RAI with technical problems to find solutions, and ensuring RAI understands any special requirements. 

35% Account Management: Provide oversight to assigned national account(s), including follow-up, auditing invoices, providing technical descriptions of lift work required, and demonstrating a sense of urgency and helpful demeanor with every request. 

20% Order Management: Manage the part and lift order process, from order entry, quoting, auditing and follow-up. This includes all levels of customer interface. 

10% Other duties assigned.

Requirements:

• High School graduate or equivalent.
• Basic knowledge of sales principles.
• 2 + years in customer service.
• Above average interpersonal skills, business acumen and problem-solving skills.
• Strong client follow-up and organizational skills.
• Working knowledge of Microsoft Word, Outlook and Excel.

Preferred:

• College Degree or a combination of experience and education.
• Exposure to continuous improvement in a lean environment.

This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan. We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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