Server Assistant, Mezzanine, Rogers Place

The Mezzanine Server Assistant provides exceptional customer service in premium food and beverage areas, preparing and serving concessions while ensuring a high-quality guest experience. They support with transactions, maintain cleanliness and food safety standards, restock supplies, and assist guests promptly and professionally in a fast-paced environment.

Duties and Responsibilities

• Sell concessions, including soft drinks and various food items, to customers at events
• Provide responsible alcohol service using Proserve principles
• Serve customers in an efficient and friendly manner following outlined steps of service
• Interact with customers and resolve customer complaints in a friendly, service-oriented manner
• Perform opening and closing duties
• Relay relevant information to supervisor
• Perform sales transactions in a reasonable and timely fashion. Enter sales into the cash register to ensure purchases are accurately recorded
• Make change, accept acceptable forms of payment and issue receipts to customers. Follow standard procedures for cash handling
• Perform other duties such as replenishing condiments and general supplies and maintaining cleanliness concession area
• Comply to all Health and Safety Policies and procedures
• Adhere to uniform standards and job specific standard operation procedures
• Other duties as assigned

Qualifications, Skills and Abilities

• Experience working in a concession, food preparation, or food handling environment required
• Work well under pressure; can handle multiple tasks simultaneously
• Able to pay close attention to detail
• Must have a valid Proserve certification
• Evening and weekend availability required