Service Advisor

Hino Central is looking for a Service Advisor to join our team in Edmonton, AB. The Service Advisor will be responsible to provide professional, safe and reliable service to our internal and external customers. Experience with Parts is considered an asset.
Why work with us?
You matter, we support you. We pay competitive wages based on experience as well as extended health benefits, including dental.
Commitment To Safety. A “safety first” working environment, with modern shop equipment and tools, and a clean workspace. To go a step even further, we provide our team members PPE Allowance!
We take care of our people. You get 50% off vehicle rentals at any DRIVING FORCE location. We offer you our company RRSP matching program, to look after your future
Work/Life balance is important. You get 3 weeks accrued vacation, a flexible working environment, and 5 wellness days to focus on yourself or your loved ones.
We want you to grow. Our fun and inclusive company culture enables our employees to grow their careers with us. You get hands-on training and a path forward in the company if you want to develop your career.
Main responsibilities

Schedule appointments for truck service and repairs
Service check-ins, triage and track workflow of vehicles through shop for a timely repair and return to service.
Review previous work history, open recalls and outstanding services and advise customers on recommended repairs.
Provide solution to address customer’s needs and wants
Identify possible warrantable repairs in conjunction with the Service Manager
Review account status and collect payments as and when required
Filing of invoices and capturing data as required
Consult with technicians about necessary repairs, estimates and alternative repair options.
Distribution and allocation of work to technicians
Communicate effectively with customers by advising on recommended repairs, services, estimates as well as warranty coverages, and giving feature/benefit presentations
Ensure follow up to customers in a timely and efficient manner to provide ongoing updates on changes to services/vehicle repairs, estimates and repair completion
Communicate with suppliers and vendors as required

Qualifications

High school diploma or equivalent
Previous experience in a Service Advisor role is an asset
Valid Driver’s License with Driver’s Abstract acceptable to TDF Group’s Driver and Vehicle Safety Program
Due to fiduciary responsibility, pre-hire Criminal Security Clearance and Credit Check is required
Strong interpersonal, organizational and communication skills, both written and verbal
A technical aptitude
Must be fluent in the English language
Parts experience considered an asset
A commitment to customer service and a team player
Ability to solve problems independently following company guidelines and policies
Strong computer skills and competency in Microsoft Office, particularly Excel
Ability to handle multiple tasks and work in a fast-paced environment

HINO Central is an equal opportunity employer that embraces diversity in the workplace and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. We welcome applications from all interested individuals; however, only those candidates selected for an interview will be contacted.

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