Service Advisor

Description

Your Role at a Glance

As a Service Advisor, you'll be the essential bridge between our customers and the service team. You'll help diagnose service needs, communicate repair timelines, and ensure each customer has a smooth, informed, and positive experience. This is more than a support role — it’s about building trust, offering expertise, and delivering exceptional service every day.

What You’ll Do

Customer Experience Champion

- Warmly greet customers in person, by phone, or email

- Conduct detailed check-ins including VIN confirmation, mileage, and condition assessment

- Review repair orders (ROs) with customers at pick-up

- Provide regular updates during service and resolve concerns proactively

- Recommend additional services based on manufacturer guidelines and technician feedback

Appointment Coordination

- Schedule and confirm appointments efficiently

- Write detailed and accurate service estimates

- Pre-order parts as needed and verify extended warranty coverage

- Ensure smooth drop-offs and timely follow-ups

Daily Department Operations

- Open and close the service department

- Manage the day’s appointment schedule and address no-shows

- Monitor open ROs and track service progress

- Maintain organized records and a clean work area

- Process payments and generate weekly lot reports

- Collaborate with management on service feedback and performance

Technician Workflow Management

- Assist in assigning jobs to technicians

- Coordinate technician updates and shift workloads as needed

- Ensure authorization accuracy for all service jobs

Cross-Department Collaboration

- Work closely with Sales, F&I, Parts, and Warranty teams

- Arrange for sublet repairs and process third-party payments

Ongoing Development

- Engage in dealership training and manufacturer programs

- Pursue relevant certifications and stay current with industry trends

- Attend trade events and expand your professional network

Requirements

What You Bring to the Team

- Top-notch communication and customer service skills

- Strong organizational and time management abilities

- Proven sales and problem-solving mindset

- Ability to thrive in a fast-paced, team-oriented environment

- 2–4 years of relevant experience, or equivalent training is suggested, but we are willing to train the right person

- Familiarity with computer systems and reporting tools

Physical Requirements

- Frequent sitting, standing, walking, bending, and kneeling

- Ability to climb ladders and lift up to 50 lbs as needed

Why Join Us?

You'll be part of a high-energy, customer-focused team that values precision, communication, and professionalism. If you're looking for a role where you can grow your career and make a real impact on the customer experience, this is it.

*This description reflects the core functions of the role but is not exhaustive. Duties may evolve based on business needs.*